SEPM11 Errors After Setting Proxy
Created: 07 Feb 2013 | Updated: 07 Feb 2013 | 8 comments
upto now the server had direct access to internet
now we are using proxy and set the settings both in the windows intrnet options
and under "server properties" >> HTTP proxy settings in the manager console
liveupdate is downloading update
the problem i have is the following errors
"C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexW.html (The system cannot find the file specified)"
i have read this i because the server does not have access to the internet and i tried
http://securityresponse.symantec.com/avcenter/venc/auto/index/indexA.html
and the server has access to the above link
so whats wrong? and why do i get the errors
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On the Home page does it show latest definitions? or that is cannot contact LiveUpdate?
If you force a LiveUpdate, does it run or does it error out?
SEP Knowledge Base
Endpoint SWAT
shows latest definitions
but under "security respone" i get.
Have a look here:
Symantec Endpoint Protection Manager homepage displays the following error:"No data, ..." in "Security Response" box and Severe with failing to load up the INDEXW.html file status under the logs session when running a report for server activity
http://www.symantec.com/docs/TECH97386
...and a similar posts:
https://www-secure.symantec.com/connect/forums/ind...
https://www-secure.symantec.com/connect/forums/une...
------------
- try browsing to "http://securityresponse.symantec.com/avcenter/venc/auto/index/indexA.html" - does it give you any error message?
Can you post your scm-server-0.log file from C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\logs ?
James
The Symantec Endpoint Protection Knowledgebase
Please remember to mark the post which resolved your issue as the solution!
the file is attached
thanks
Hello,
I agree with what some of the other forum posters are saying. This looks like a simple proxy issue. The SEPM is requesting a file from http://securityresponse.symantec.com (so it can tell what definitions are the latest available from Symantec), but the request isn't making it through the proxy.
You have a couple options from here.
Option 1:
Add an exclusion on the proxy for any request to http://securityresponse.symantec.com or http://securityresponse.symantec.com/avcenter/venc... .
Option 2:
Configure your proxy information in the SEPM per this document http://www.symantec.com/docs/TECH97386 . (Look towards the bottom of the document.)
Let me know how it goes.
James
The Symantec Endpoint Protection Knowledgebase
Please remember to mark the post which resolved your issue as the solution!
A lot of following errors:
2013-02-06 16:03:08.610 SEVERE: Unknown Exception in: com.sygate.scm.server.util.securitydata.VirusData
java.io.FileNotFoundException: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\indexA.html (The system cannot find the file specified)
at java.io.FileInputStream.open(Native Method)
...did you have already a chance to check the previous articles I have linked?
should be related to your proxy / firewall settings.
make sure SEPM is able to reach internet using System Account.
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
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