Endpoint Protection

Hi Guys,

           I am getting an error every time live update runs on my sepm. It says Live Update failed every time it tries to update. One thing i did notice under show live update status it shows last live update time: Monday Aug 27th Next Live Update time: Friday Aug 24th.

       Things that i have done:

                 Cleaned out definitions.

                 Restarted Service.

pass on the liveupdate log ..

Edit..

Hello,

I believe you are running the SEP 12.1 on your machine.

Could let us know what OS are you running on this server?

Could you please provide us the full SEPM 12.1 version and SEP 12.1 client version?

Is the SEP client installed on the server an Unmanaged Client?

Are you using any proxy ?

Check this Article:

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

http://www.symantec.com/docs/TECH95790

Please answer the above question and please upload the log.liveupdate and Log.Lue from the server machine which would provide us the root cause of the issue.

More detailed information about why LiveUpdate failed can be found in the following log file:

These are found under:

C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Lue\Logs

On Windows Vista, Windows 7, and Windows Server 2008:
C:\Program Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs

can you give the location for that file

whats the error?

if the error

"Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH103112
 

C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Lue\Logs

On Windows Vista, Windows 7, and Windows Server 2008:
C:\Program Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs

More detailed information about why LiveUpdate failed can be found in the following log file:

These are found under:

C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Lue\Logs

On Windows Vista, Windows 7, and Windows Server 2008:
C:\Program Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs

And do you have received any error code ?

I do have sepm installed on the d drive with the os installed on the c

hi,

this is default location you can't change this location.

You can found

These are found under:

C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Lue\Logs

On Windows Vista, Windows 7, and Windows Server 2008:
C:\Program Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs

okay then there are no logs in that file

hi,

Ok you have you recived any error code ?

Not to my knowledge but i have notice if i run luall.exe it updates the management definisions.

which version of sepm?

Did you try disabling the Windows Firewall on the machine and checked ?

Also, When uninstalling and reinstalling LiveUpdate, are you using the correct client for SEP 12.1?  

http://www.symantec.com/business/support/index?page=content&id=TECH171060

Make sure you are using Liveupdate version 3.3.1.23- nothing earlier!

Windows LiveUpdate Client for Use with Symantec Endpoint Protection Manager 12.1
Article: TECH181305   |  Created: 2012-02-13   |  Updated: 2012-03-21   | 
Article URL http://www.symantec.com/docs/TECH181305

Also, check the Proxy settings in SEPM 12.1 if they are correct?

How to Update the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1

https://www-secure.symantec.com/connect/articles/how-configure-proxy-settings-symantec-endpoint-protection-manager-sepm-121

Windows firewall is off and there are no proxies used.  If possible would it be easier for me to reinstall the SepM on the server since everything is stored in a db server i wont have any problems with settings.

if you confirm the luall.exe updates the machine, then there is no need to reinstall sepm. reinstall of lu should be ok.