Endpoint Protection Small Business Edition

I've been running SEPSBE 12 for almost 7 months now and the database has just started acting weird.  It will run for some time and then crash.  I have SEP running at a really small site (< 5 users).  The last error message in the log is:

*** ERROR *** Assertion failed: 201501 (9.0.2.3654)
Page for requested record not a table page or record not present on page

At which point a dump file is created and the database is down.  Shortly I'll start getting "The Symantec Protection Center database has gone down and needs immediate attention." e-mail messages.

The db size is about 780MB, which seems a little large to me.  I'm running the server on a Windows XP Professional workstation which is running in a Xen virtual machine.

Does anyone know how to fix this?

The internal Database is provided by Sybase.

See the "Handling an Assertion Failure" kb on the Sybase site.

http://www.sybase.com/detail?id=1010805

Let us know if you are able to resolve the problem or not.

Best,
Thomas
 

Kris - I would also suggest opening a support ticket to debug and see if you can ascertain root cause so it does not happen again.

The steps you provide requires a database validation tool (dbvalid.exe) that isn't included with SEPSBE 12.0 so I'm unable to validate my database.  Is there any way that you can provide me with this tool?

Also, a lot of these commands require that I have the user ID and password for the database whenever I execute them.  Do you know what these are?

Thank you,
Christopher