Serached Tickets default view?
Is it possible to change the view that Searched tickets open up in? I have set the default view in the Process Settings if you open a ticket from the "My Open Tickets" list, but if I am required to search for a ticket when opening seems to just use the fist view that is comes across. Is there any way to say if I search for a ticket starting SF open the ticket in the SF view or if I search a ticket starting IM open in the IM view? or just a way to say open all ticket in this set view and nothing else?