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Serial Number Does Not Exist

Created: 21 May 2013 • Updated: 22 May 2013 | 2 comments
This issue has been solved. See solution.

Hi all,

Silly question i'm sure but i am using BE 12 and in live update i have the option to upgrade to BE2012.

I go to the upgrade page and enter the serial number (lost the bit of paper but found the SN in the BESERNUM.xml file)

However on the Symantec upgrade page it says my serial number does not exist.

Any ideas?

Operating Systems:

Comments 2 CommentsJump to latest comment

ZeRoC00L's picture

Contact the Symantec Licensing department. They can search the internal licensing database and probably find your licenses by Company name.

If this response answers your concern, please mark it as a "solution"

Triven's picture

Thanks ZeRoC00L

All cleared up

Kind regards

Riven Associates Ltd