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[SericeDesk 7.1] - How can i edit the columns of Home?

Created: 14 Dec 2012 • Updated: 14 Dec 2012 | 4 comments
brunoyep's picture
This issue has been solved. See solution.


I need to edit the columns of Home.

It had ID, Name, Age, % and Status and i need to include Location or Customer.

I need include or change one of that

PS: If this is not possible, please, say to me!

See the Attachment!

Bruno Bacelar

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toomas's picture

You need to edit the report that is displayed in this web part. The steps are by memory and I do not a have a ServiceDesk handy at the moment so there might be small discrepancies but it should give you an idea what to look for.

To see or change the report shown:
- Site Actions > Edit Page
- Site Actions > Modify Page
- Edit icon on the web part

By defaults, the report used in that web part should be: Reports > Default > My Requests

When you want to modify it, I would recommend cloning the default report, doing necessary editing on the clone and then change the Report web part on the page to use your modified report.

brunoyep's picture

Great! That's it.

I went in Reports/Default/My tickets/Edit reports.

Now, i just need to find a mean to add a type of "location" column.

If i find the column, i will post here.

I got a Screenshot of the edit report screen

Tks toomas

edit reports.png

Bruno Bacelar

toomas's picture

Getting Location to report is a bit tricky. One way of doing it:

HOWTO54082How to display Location in the reports

brunoyep's picture

I copy the report "Tickets by location" and inserted "Assigned to me".

It's a good way!

Bruno Bacelar