Hi,

Is there any doc to easiest for help to cutomer symnatec endpoint recovery tool.

Regards

SA

Check these:

http://www.symantec.com/docs/TECH159200

http://www.symantec.com/docs/TECH150491

Article by Symantec's Mithun Sanghavi

http://www.symantec.com/connect/articles/symantec-endpoint-recovery-tool-sert

How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions

How to make the Symantec Endpoint Recovery Tool boot from a USB memory stick

Using the remote SERT boot and repair task

Hello Sonday,

Please see this article whcih make by Mithun Sanghvi, its easiest you to know and customer also.

http://www.symantec.com/connect/articles/symantec-endpoint-recovery-tool-sert

SERT tool is available on file connect.Download it

https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken

The Symantec Endpoint Recovery Tool (SERT) is a bootable CD that can scan and remove malware from an infected computer. SERT is useful in situations where computers are too heavily infected for the Symantec Endpoint Protection client installed upon them to clean effectively. It is also necessary against specific threats which have the ability to completely hide from Windows, or that have techniques that manipulate Windows into protecting the malicious process against Symantec Endpoint Protection's scanning and remediation components.

How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions

Brain is a right person for this solution. He has already provided the Same Article in his comment.