Is there any doc to easiest for help to cutomer symnatec endpoint recovery tool.
Article by Symantec's Mithun Sanghavi
How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions
How to make the Symantec Endpoint Recovery Tool boot from a USB memory stick
Using the remote SERT boot and repair task
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Please see this article whcih make by Mithun Sanghvi, its easiest you to know and customer also.
SERT tool is available on file connect.Download it
The Symantec Endpoint Recovery Tool (SERT) is a bootable CD that can scan and remove malware from an infected computer. SERT is useful in situations where computers are too heavily infected for the Symantec Endpoint Protection client installed upon them to clean effectively. It is also necessary against specific threats which have the ability to completely hide from Windows, or that have techniques that manipulate Windows into protecting the malicious process against Symantec Endpoint Protection's scanning and remediation components.
It can require the Pin number while using, For Pin number you can contact with Symantec Support.
Symantec Endpoint Recovery Tool (SERT) requires a PIN to run
Symantec Endpoint Recovery Tool (SERT)
Brain is a right person for this solution. He has already provided the Same Article in his comment.