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SERT tool

Created: 17 Jun 2013 | 14 comments
KalpeshParmar's picture

due to run sert tool it is asking for PIN so what is the PIN? and from where can i get PIN?

Comments 14 CommentsJump to latest comment

.Brian's picture

You need to contact support. See here:

Symantec Endpoint Recovery Tool (SERT) requires a PIN to run

Article:TECH159200  |  Created: 2011-04-30  |  Updated: 2012-11-02  |  Article URL http://www.symantec.com/docs/TECH159200

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ambesh_444's picture

Hello,

Thats normal at this moment, to getthe PIN you need to contact Symantec Support team.

 

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

KalpeshParmar's picture

@ambesh:

@Brian:

 I just recently clear about sert tool and  i got clear about SERT Tool, that is working without internet connection so why its needed to get PIN from symantec support?

Is it Unique?

Will it sync with symantec?

.Brian's picture

Symantec has done this by design. As long as you're a paying customer, you need to call support and get a valid PIN.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

This is by design. Customers with a valid support contract may contact Technical Support for the necessary PIN.

Symantec Endpoint Recovery Tool (SERT) requires a PIN to run

http://www.symantec.com/docs/TECH159200

Symantec Endpoint Recovery Tool (SERT)

https://www-secure.symantec.com/connect/articles/symantec-endpoint-recovery-tool-sert

Create an Case with Technical Support. They will provide you the Serial Number for SERT Tool.

Followers of this thread may be interested in a new white paper on how to customize SERT.  The steps it contains are powerful, though unsupported.

How to Customize Symantec Endpoint Recovery Tool (3rd Party Utility Integration)

https://www-secure.symantec.com/connect/articles/how-customize-symantec-endpoint-recovery-tool-3rd-party-utility-integration

To create a Case OR call Symantec Technical Support, check below:

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Jwelina's picture

Hello Kalpesh,

Workaround: Rolling the BIOS date back to 4/29 allows the SERT to run without prompting for a PIN.

Go through given below link.

https://www-secure.symantec.com/connect/forums/why-does-sert-bootable-cd-ask-pin-where-do-i-find-it

Ambesh_444's picture

Hello,

Symantec Endpoint Recovery Tool (SERT) runs under Windows PE. It is based off of the Norton Bootable Recovery Tool (NBRT).

System Requirements documentation for the Symantec Endpoint Recovery Tool (SERT)

http://www.symantec.com/business/support/index?pag...

 

Symantec Endpoint Recovery Tool (SERT)

https://www-secure.symantec.com/connect/videos/sym...

 

How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions

http://www.symantec.com/business/support/index?pag...

 

How to make the Symantec Endpoint Recovery Tool boot from a USB memory stick

http://www.symantec.com/business/support/index?pag...

Optimizing Symantec Endpoint Recovery Tool for Intel vPro Technology

http://www.youtube.com/watch?v=jwgoaIJA1Go

 

 

Symantec Endpoint Recovery Tool (SERT)

Windows PE 2.1 based bootable CD

Features:

    • Symantec Endpoint Encryption Support
    • Launch Command Prompt prior to Scanner
        –Allows use of third party disk access apps  (BitLocker, etc.)

    • Use definitions from local media (USB, local disk, etc.) rather than downloading from Internet
        –can also be used to scan with rapid release definitions
    • Download definitions from Internet
    • No PIN code requirement (Norton Bootable Recovery Tool requires PIN)
    • Available through FileConnect

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

KalpeshParmar's picture

hello Jwelina,

I will try as mentioned in comment as well link provided by you and let update soon.

KalpeshParmar's picture

Hi Jwelina,

Due to some reason i could not checked so will let you know after such experiment.

consoleadmin's picture

That is work around solution, You are not able to change it every time. For permanent solution you can contact with Symantec Team and get the pin.

Thanks.

Chetan Savade's picture

Hi Kalpesh,

Thank you for posting in Symantec community.

I hope you have received the answer.

Symantec Endpoint Recovery Tool (SERT) requires a PIN to run

http://www.symantec.com/docs/TECH159200

Symantec Endpoint Recovery Tool (SERT)

https://www-secure.symantec.com/connect/articles/symantec-endpoint-recovery-tool-sert

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000
  • India: Toll-Free 000 800 4401 456 directly                                                                                           

Contact Symantec Customer Care:

http://www.symantec.com/support/assistance_care.jsp

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

If issue is resolved don't forget to mark this thread as a solved.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

JamesSym's picture

Hi.

 

Symantec Endpoint Recovery Tool (SERT)

https://www-secure.symantec.com/connect/videos/sym...

 

How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions

http://www.symantec.com/business/support/index?pag...

 

How to make the Symantec Endpoint Recovery Tool boot from a USB memory stick

http://www.symantec.com/business/support/index?pag...

Optimizing Symantec Endpoint Recovery Tool for Intel vPro Technology

http://www.youtube.com/watch?v=jwgoaIJA1Go

 

Ambesh_444's picture

Hello Kalpesh,

Please update the status, have u recieved ur answer?

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Jwelina's picture

Hey Kalpesh!!!

Are you looking for more article or u got ur answer.