due to run sert tool it is asking for PIN so what is the PIN? and from where can i get PIN?
You need to contact support. See here:
Symantec Endpoint Recovery Tool (SERT) requires a PIN to run
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Thats normal at this moment, to getthe PIN you need to contact Symantec Support team.
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I just recently clear about sert tool and i got clear about SERT Tool, that is working without internet connection so why its needed to get PIN from symantec support?
Is it Unique?
Will it sync with symantec?
Symantec has done this by design. As long as you're a paying customer, you need to call support and get a valid PIN.
This is by design. Customers with a valid support contract may contact Technical Support for the necessary PIN.
Symantec Endpoint Recovery Tool (SERT)
Create an Case with Technical Support. They will provide you the Serial Number for SERT Tool.
Followers of this thread may be interested in a new white paper on how to customize SERT. The steps it contains are powerful, though unsupported.
How to Customize Symantec Endpoint Recovery Tool (3rd Party Utility Integration)
To create a Case OR call Symantec Technical Support, check below:
How to create a new case in MySupport
Regional Support Telephone Numbers:
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp
Hope that helps!!
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Workaround: Rolling the BIOS date back to 4/29 allows the SERT to run without prompting for a PIN.
Go through given below link.
Symantec Endpoint Recovery Tool (SERT) runs under Windows PE. It is based off of the Norton Bootable Recovery Tool (NBRT).
System Requirements documentation for the Symantec Endpoint Recovery Tool (SERT)
How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions
How to make the Symantec Endpoint Recovery Tool boot from a USB memory stick
Optimizing Symantec Endpoint Recovery Tool for Intel vPro Technology
Windows PE 2.1 based bootable CD
• Symantec Endpoint Encryption Support
• Launch Command Prompt prior to Scanner
–Allows use of third party disk access apps (BitLocker, etc.)
• Use definitions from local media (USB, local disk, etc.) rather than downloading from Internet
–can also be used to scan with rapid release definitions
• Download definitions from Internet
• No PIN code requirement (Norton Bootable Recovery Tool requires PIN)
• Available through FileConnect
I will try as mentioned in comment as well link provided by you and let update soon.
Due to some reason i could not checked so will let you know after such experiment.
That is work around solution, You are not able to change it every time. For permanent solution you can contact with Symantec Team and get the pin.
Thank you for posting in Symantec community.
I hope you have received the answer.
Contact Symantec Customer Care:
If issue is resolved don't forget to mark this thread as a solved.
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
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