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Server 2008 R2 and SEP 11.0.5

Updated: 21 May 2010 | 7 comments
portent's picture
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When trying to deploy thru "Find Unmanaged Computers". deployment status says "Failed"

Server:
Running server 2008 R2
SEPM 11.0.5002.333

Clients tried:
Windows 7 x64
Windows 7 x86

Under the folder "C:\Windows\temp", the file "sep_inst.log" never appear as it did with the former SEP releases.
No firewall is installed on the clients.

anyone having any ideas what causing this?

Comments

Rafeeq's picture
19
Oct
2009
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Hi

Hi portent,

can you try creating a new package and try deploying it using migration and deployment wizard( once package is created , save it, in migration and deployment wizard, select existing package option)

find unmanged computer option does not give reason for why it failed, migration and deployment will let us know the cause.
most of the times, it will be authentication...check these steps and let me know

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

John_Prince's picture
19
Oct
2009
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Info

Greetings portent,

We have an internal document on getting this deployed to Windows 7, I believe UAC is preventing the deploying from going through. I would suggest either temporarily disabling UAC or giving us a call and we can provide you with a registry key that will circumvent UAC and allow the install to go through.

Remote Product Specialist, Business Critical Services, Symantec

Rafeeq's picture
19
Oct
2009
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if its in registry

then it should be this key.

1. Run Registry Editor (RegEdit) by typing regedit at command prompt or at startmenu->run
2. Locate following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System
3. Locate the following REG_DWORD value:
EnableLUA
4. Set the value of EnableLUA to 0.
Optional step to suppress UAC permission prompt dialog,
1. Locate the following REG_DWORD value:
ConsentPromptBehaviorAdmin
2. Set the value of ConsentPromptBehaviorAdmin to 0 (optional).
Now Exit from Registry Editor and Restart the computer.

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

Prachand's picture
19
Oct
2009
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look for any other log file

look for any other log file starting with  a number .log

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

Swaminathan's picture
19
Oct
2009
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Try deploying to Win XP or

Try deploying to Win XP or Win 2003 and update the status

kavin's picture
19
Oct
2009
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You said the deployment

You said the deployment status was failed
That means the package never reached the client hence there wont be any logs getting created on the client side.
You will need to make sure that the on the client the windows firewall is turned OFF & the simple file sharing is disabled.
if still its not working then try to install the client locally.

portent's picture
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Nov
2009
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Ok, sorry it took a while for

Ok, sorry it took a while for any feedback here.

Have now disabled the UAC without any luck using the "find unmanaged computers" tool.

Deployed throu the Migration and deployment wizard" and this works as it should. (deployed to a win 7 computer)

I have been using the "find unmanaged computers" tool since Symantec released their first Endpoint Protection and I have not encontered any problems until now, when trying to deploy from a new server 2008 R2 server.