Endpoint Protection

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  • 1.  server auto reboot unexpectedly while install SEP

    Posted Jun 10, 2016 10:37 PM

    My Server information

    # uname -a
    Linux xen05 2.6.18-408.el5xen #1 SMP Fri Dec 11 14:07:27 EST 2015 x86_64 x86_64 x86_64 GNU/Linux

    # java -version
    java version "1.8.0_91"
    Java(TM) SE Runtime Environment (build 1.8.0_91-b14)
    Java HotSpot(TM) 64-Bit Server VM (build 25.91-b14, mixed mode)

    UnlimitedJCEPolicyJDK7 also implement on /usr/java/latest/lib/security I tried to re-install SEP few times, issue still existing

    glibc, libgcc also installed for both i686, x86_64

    When I install SEP 12.1.6 on linux RedHat 5.11 x86_64 servers, servers reboot unexpectedly as following.

    But i686 server with same kernel are completed successfully

    # ./install.sh -i
    Starting to install Symantec Endpoint Protection for Linux
    Performing pre-check...
    Pre-check succeeded
    Begin installing virus protection component
    Preparing...                ########################################### [100%]
    Performing pre-check...
    Pre-check is successful
       1:sav                    ########################################### [100%]
    Virus protection component installed successfully
    Begin installing Auto-Protect component
    Preparing...                ########################################### [100%]
    Performing pre-check...
    Pre-check is successful
       1:savap-x64              ########################################### [100%]

    And captioned server found automatically rebooted

    ======================

    Log for sepfl-install.log

    Sat Jun 11 09:52:17 HKT 2016: Starting to install Symantec Endpoint Protection for Linux
    FromProduct=
    ToProduct=12.1.6867.6400
    Sat Jun 11 09:52:21 HKT 2016: Performing pre-check...
    /etc/Symantec.conf exists, need to check JAVA_HOME in it firstly.
    Searching /usr/java for java...
    /usr/java/default/bin/java
    found java: /usr/java/default/bin/java
    Sat Jun 11 09:52:23 HKT 2016: Pre-check succeeded
    Sat Jun 11 09:52:25 HKT 2016: Begin installing virus protection component
    Sat Jun 11 09:52:25 HKT 2016: Performing pre-check...
    Found /root/SepPrecheck.cfg, no need to perform pre-check
    Sat Jun 11 09:52:25 HKT 2016: Pre-check is successful

    Any advise for this problem?



  • 2.  RE: server auto reboot unexpectedly while install SEP

    Posted Jul 26, 2016 10:51 PM

    Check this article first:
    Supported Linux kernels for Symantec Endpoint Protection
    www.symantec.com/docs/TECH223240

    Have you tried to install the latest version of SEPFL (12.1.7004.6500)? If not try first.

    How often Server reboot?
    Any particular time?
    Or Randomly reboots?

    If issue persists after upgrading to the last version of Sep, then collect a kdump and upload it (if possible  ).

    Cheers!