Endpoint Protection

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  • 1.  Server cannot process request

    Posted Jul 01, 2015 03:47 PM

    I recently upgraded to SEPM 12.1.6 on a Windows 2008 R2 Server.

    I can not connect my client endpoints to the server. I have replaced the sylink file and I have traffic going to the server. I am getting the error "server can not process request."

    Also, I ran Symhelp on the SEPM and it shows one error, "One or more default ports for Symantec Endpoint Protection Manager are not free." "The process dbsrv16 (Process ID 1512) is listening on the Symantec Endpoint Protection Manager default port 2638."

    I've check the ports and that process has an established link on that port. I am curious if this error has anything to do with my clients not being able to connect.

     

    Thank you in advance for any help or advice.



  • 2.  RE: Server cannot process request

    Posted Jul 01, 2015 04:49 PM

    Clients connect to the SEPM over tcp 8014. Is the SEPM service started? If you enable sylink logging on the client it may give us a better idea.



  • 3.  RE: Server cannot process request

    Posted Jul 01, 2015 05:32 PM

    Port 8014 is open and set correctly and the SEPM service is started. All services start as they should. I'll enable sylink logging and post the log. 



  • 4.  RE: Server cannot process request

    Posted Jul 01, 2015 05:50 PM
     
    2015/07/01 15:45:00.530 [1844:4136] SMCGui - 3796: Folder name C:\Users\itassist\Documents\
    2015/07/01 15:45:03.008 [1844:4136] Import Sylink file: importing from  C:\Users\itassist\Documents\AVComm.xml
    2015/07/01 15:45:03.013 [1844:4136] <SyLink>Stop begin.---->
    2015/07/01 15:45:03.014 [1844:4136] <SyLink>Stopping LU download Thread.
    2015/07/01 15:45:03.013 [1844:4136] Stopping SyLink...
    2015/07/01 15:45:03.014 [1844:4160] [Content]<LUMaintenanceThread:> stopping
    2015/07/01 15:45:03.014 [1844:4136] <SyLink>LU download Thread stopped.
    2015/07/01 15:45:03.014 [1844:4136] <SyLink>Stop Main Thread.
    2015/07/01 15:45:03.019 [1844:2844] <SyLink>***** Main Thread Exit ****
    2015/07/01 15:45:03.020 [1844:4136] <SyLink>Main Thread stopped.
    2015/07/01 15:45:03.020 [1844:4136] <SyLink>Stopping heartbeat Thread.
    2015/07/01 15:45:03.021 [1844:4136] <SyLink>Heartbeat thread stopped, Heartbeat=1024
    2015/07/01 15:45:03.021 [1844:4136] <SyLink>Heartbeat Thread stopped.
    2015/07/01 15:45:03.021 [1844:4136] <SyLink>Start Stopping Downloading Thread
    2015/07/01 15:45:03.021 [1844:4136] <SyLink>Downaloding Thread stopped.
    2015/07/01 15:45:03.021 [1844:4136] <SyLink>Save sylink settings.
    2015/07/01 15:45:03.022 [1844:4136] <SyLink><-----Stop completed!
    2015/07/01 15:45:03.022 [1844:4136] <SyLink>Destructor called!
    2015/07/01 15:45:03.022 [1844:4136] <SyLink>Stop begin.---->
    2015/07/01 15:45:03.022 [1844:4136] <SyLink><-----Already stopped.Stop End.
    2015/07/01 15:45:03.022 [1844:4136] Deleting SyLink...
    2015/07/01 15:45:03.023 [1844:4136] Creating SyLink...
    2015/07/01 15:45:03.069 [1844:4136] CProfileMgrManPlugin::ReceiveMessage: enter
    2015/07/01 15:45:03.069 [1844:4136] ProfileMgrMan: ReceiveMessage with msg id 262147
    2015/07/01 15:45:03.069 [1844:4136] CProfileMgrManPlugin::ReceiveMessage: exit
    2015/07/01 15:45:03.069 [1844:4136] AVMan: Entering ReceiveMessage with msg id 262147
    2015/07/01 15:45:03.069 [1844:4136] AVMan: Leaving ReceiveMessage
    2015/07/01 15:45:03.069 [1844:4136] LUMan: Entering ReceiveMessage with id 0x40003
    2015/07/01 15:45:03.069 [1844:4136] AtpiMan: Entering ReceiveMessage with msg id 262147
    2015/07/01 15:45:03.069 [1844:4136] AtpiMan: Leaving ReceiveMessage
    2015/07/01 15:45:03.069 [1844:4136] BashMan: Entering ReceiveMessage with msg id 262147
    2015/07/01 15:45:03.069 [1844:4136] BashMan: Leaving ReceiveMessage
    2015/07/01 15:45:03.069 [1844:4136] CidsMan: Entering ReceiveMessage with msg id 262147
    2015/07/01 15:45:03.069 [1844:4136] CidsMan: Leaving ReceiveMessage
    2015/07/01 15:45:03.069 [1844:4136] NETSECMAN: Entering ReceiveMessage with msg id 262147
    2015/07/01 15:45:03.069 [1844:4136] NETSECMAN: Leaving ReceiveMessage
    2015/07/01 15:45:03.069 [1844:4136] RebootMgrMan: Entering ReceiveMessage with msg id 262147
    2015/07/01 15:45:03.069 [1844:4136] RebootMgrMan: Leaving ReceiveMessage
    2015/07/01 15:45:03.069 [1844:4136] RepMgtMan: Entering ReceiveMessage with msg id 262147
    2015/07/01 15:45:03.069 [1844:4136] RepMgtMan: Leaving ReceiveMessage
    2015/07/01 15:45:03.069 [1844:4136] SubmissionsMan: Entering ReceiveMessage with msg id 262147
    2015/07/01 15:45:03.069 [1844:4136] SubmissionsMan: Leaving ReceiveMessage
    2015/07/01 15:45:03.069 [1844:4136] Lock held for 46ms
    2015/07/01 15:45:03.069 [1844:1252] Lock acquire took 46ms
    2015/07/01 15:45:03.071 [1844:4136] Sylink is created
    2015/07/01 15:45:03.072 [1844:4136] Start SyLink...
    2015/07/01 15:45:03.076 [1844:4136] <SyLink>Import Config File !!
    2015/07/01 15:45:03.076 [1844:4136] <Start>Succeed to set the managed status to SylinkStats
    2015/07/01 15:45:03.077 [1844:4136] ImportFromFile:  file open failed
    2015/07/01 15:45:03.080 [1844:4136] <GetDomainHostName>+++++++++++++++win2000 hostName=ITASST2013,DomainName=afo.appliancefactory.com
    2015/07/01 15:45:03.080 [1844:4136] <SyLink>Computer Network Identity (Domain/Host)=afo.appliancefactory.com/ITASST2013
    2015/07/01 15:45:03.095 [1844:4136] <HWID CSyLink::mfn_CalcHardwareKey> Get Hardware ID
    2015/07/01 15:45:03.373 [1844:4136] <HWID CSyLink::mfn_CalcHardwareKey> Hardware ID assigned: 42A99E85BD34BFA078B2D28FC43CFBD6
    2015/07/01 15:45:03.374 [1844:3576] <CreateHeartThread>To create Heartbeat.
    2015/07/01 15:45:03.375 [1844:4136] <SyLink>Started, contact SMS every 300 seconds
    2015/07/01 15:45:03.375 [1844:4136] <SyLink>Can't get current package checksum!
    2015/07/01 15:45:03.375 [1844:4136] Lock held for 296ms
    2015/07/01 15:45:03.375 [1844:1252] Lock acquire took 296ms
    2015/07/01 15:45:03.375 [1844:2096] Lock acquire took 187ms
    2015/07/01 15:45:03.375 [1844:4136] start sylink successful
    2015/07/01 15:45:03.375 [1844:4136] succeeded to import sylink to client from GUI!
    2015/07/01 15:45:05.384 [1844:2948] <SyLink>[MakeRegisterData] registration Hardware Key=42A99E85BD34BFA078B2D28FC43CFBD6
    2015/07/01 15:45:05.385 [1844:2948] AH: Setting the Browser Session end option & Resetting the URL session ..
    2015/07/01 15:45:05.686 [1844:2948] <ParseHTTPStatusCode:>500=>500 INTERNAL SERVER ERROR
    2015/07/01 15:45:05.686 [1844:2948] <SyLink>[SendRegsitrationRequest] Request Result= 5
    2015/07/01 15:45:05.691 [1844:2948] ###### Set ACSConnec offline
    2015/07/01 15:45:05.691 [1844:2948] CProfileMgrManPlugin::ReceiveMessage: enter
    2015/07/01 15:45:05.691 [1844:2948] ProfileMgrMan: ReceiveMessage with msg id 262146
    2015/07/01 15:45:05.691 [1844:2948] CProfileMgrManPlugin::ReceiveMessage: exit
    2015/07/01 15:45:05.691 [1844:2948] AVMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:05.691 [1844:2948] AVMan: Leaving ReceiveMessage
    2015/07/01 15:45:05.691 [1844:2948] LUMan: Entering ReceiveMessage with id 0x40002
    2015/07/01 15:45:05.691 [1844:2948] AtpiMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:05.691 [1844:2948] AtpiMan: Leaving ReceiveMessage
    2015/07/01 15:45:05.691 [1844:2948] BashMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:05.691 [1844:2948] BashMan: Leaving ReceiveMessage
    2015/07/01 15:45:05.691 [1844:2948] CidsMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:05.691 [1844:2948] CidsMan: Leaving ReceiveMessage
    2015/07/01 15:45:05.691 [1844:2948] NETSECMAN: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:05.691 [1844:2948] NETSECMAN: Leaving ReceiveMessage
    2015/07/01 15:45:05.691 [1844:2948] RebootMgrMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:05.691 [1844:2948] RebootMgrMan: Leaving ReceiveMessage
    2015/07/01 15:45:05.691 [1844:2948] RepMgtMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:05.691 [1844:2948] RepMgtMan: Leaving ReceiveMessage
    2015/07/01 15:45:05.691 [1844:2948] SubmissionsMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:05.691 [1844:2948] SubmissionsMan: Leaving ReceiveMessage
    2015/07/01 15:45:06.881 [1844:3576] <SyLink>Sylink LU thread is started.
    2015/07/01 15:45:39.222 [1844:2948] <SyLink>[MakeRegisterData] registration Hardware Key=42A99E85BD34BFA078B2D28FC43CFBD6
    2015/07/01 15:45:39.223 [1844:2948] AH: Setting the Browser Session end option & Resetting the URL session ..
    2015/07/01 15:45:39.385 [1844:2948] <ParseHTTPStatusCode:>500=>500 INTERNAL SERVER ERROR
    2015/07/01 15:45:39.386 [1844:2948] <SyLink>[SendRegsitrationRequest] Request Result= 5
    2015/07/01 15:45:39.391 [1844:2948] ###### Set ACSConnec offline
    2015/07/01 15:45:39.391 [1844:2948] CProfileMgrManPlugin::ReceiveMessage: enter
    2015/07/01 15:45:39.391 [1844:2948] ProfileMgrMan: ReceiveMessage with msg id 262146
    2015/07/01 15:45:39.391 [1844:2948] CProfileMgrManPlugin::ReceiveMessage: exit
    2015/07/01 15:45:39.391 [1844:2948] AVMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:39.391 [1844:2948] AVMan: Leaving ReceiveMessage
    2015/07/01 15:45:39.391 [1844:2948] LUMan: Entering ReceiveMessage with id 0x40002
    2015/07/01 15:45:39.391 [1844:2948] AtpiMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:39.391 [1844:2948] AtpiMan: Leaving ReceiveMessage
    2015/07/01 15:45:39.391 [1844:2948] BashMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:39.391 [1844:2948] BashMan: Leaving ReceiveMessage
    2015/07/01 15:45:39.391 [1844:2948] CidsMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:39.391 [1844:2948] CidsMan: Leaving ReceiveMessage
    2015/07/01 15:45:39.391 [1844:2948] NETSECMAN: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:39.391 [1844:2948] NETSECMAN: Leaving ReceiveMessage
    2015/07/01 15:45:39.391 [1844:2948] RebootMgrMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:39.391 [1844:2948] RebootMgrMan: Leaving ReceiveMessage
    2015/07/01 15:45:39.391 [1844:2948] RepMgtMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:39.391 [1844:2948] RepMgtMan: Leaving ReceiveMessage
    2015/07/01 15:45:39.391 [1844:2948] SubmissionsMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:45:39.391 [1844:2948] SubmissionsMan: Leaving ReceiveMessage
    2015/07/01 15:46:44.910 [1844:2948] <SyLink>[MakeRegisterData] registration Hardware Key=42A99E85BD34BFA078B2D28FC43CFBD6
    2015/07/01 15:46:44.911 [1844:2948] AH: Setting the Browser Session end option & Resetting the URL session ..
    2015/07/01 15:46:45.051 [1844:2948] <ParseHTTPStatusCode:>500=>500 INTERNAL SERVER ERROR
    2015/07/01 15:46:45.051 [1844:2948] <SyLink>[SendRegsitrationRequest] Request Result= 5
    2015/07/01 15:46:45.056 [1844:2948] ###### Set ACSConnec offline
    2015/07/01 15:46:45.056 [1844:2948] CProfileMgrManPlugin::ReceiveMessage: enter
    2015/07/01 15:46:45.056 [1844:2948] ProfileMgrMan: ReceiveMessage with msg id 262146
    2015/07/01 15:46:45.056 [1844:2948] CProfileMgrManPlugin::ReceiveMessage: exit
    2015/07/01 15:46:45.056 [1844:2948] AVMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:46:45.056 [1844:2948] AVMan: Leaving ReceiveMessage
    2015/07/01 15:46:45.056 [1844:2948] LUMan: Entering ReceiveMessage with id 0x40002
    2015/07/01 15:46:45.056 [1844:2948] AtpiMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:46:45.056 [1844:2948] AtpiMan: Leaving ReceiveMessage
    2015/07/01 15:46:45.056 [1844:2948] BashMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:46:45.056 [1844:2948] BashMan: Leaving ReceiveMessage
    2015/07/01 15:46:45.056 [1844:2948] CidsMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:46:45.056 [1844:2948] CidsMan: Leaving ReceiveMessage
    2015/07/01 15:46:45.056 [1844:2948] NETSECMAN: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:46:45.056 [1844:2948] NETSECMAN: Leaving ReceiveMessage
    2015/07/01 15:46:45.056 [1844:2948] RebootMgrMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:46:45.056 [1844:2948] RebootMgrMan: Leaving ReceiveMessage
    2015/07/01 15:46:45.056 [1844:2948] RepMgtMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:46:45.056 [1844:2948] RepMgtMan: Leaving ReceiveMessage
    2015/07/01 15:46:45.056 [1844:2948] SubmissionsMan: Entering ReceiveMessage with msg id 262146
    2015/07/01 15:46:45.056 [1844:2948] SubmissionsMan: Leaving ReceiveMessage


  • 5.  RE: Server cannot process request