Endpoint Protection

New clean install of SBS 2008 with SP2 with existing 3+ Windows XP SP3 clients (SEP 10 uninstalled on all clients)

Installed SEPM Version 11.0.5002.333 following Article 2007082915561148 - "Installing and configuring Symantec Endpoint Protection 11.0 for the first time" 

Excluded TruScan Proactive Threat Scan  and  Network Threat Protection during installation.
Used "Push Deployment Wizard" to push SEP to 3 clients.  All installed OK !?
I have made no changes to policies etc in SEPM

All clients showing warning that definitions are not up to date so:

Client 1:  Left alone

Client 2: Clicked "fix" button

Client 3:  Added client to appropriate group in SEPM.


After 12 hours none of the clients have had their definitions updated.

Help !?


Thanks
Brian

have you checked if your clients are communicating with the manager
do you see a green dot on the clients taskbar
open your symantec endpoint on your client
click on help and support and then troubleshooting
what do u see under server - offline?

if you see self managed follow this document

How to change a Symantec Endpoint Protection client from unmanaged to managed in MR1 and MR2.
http://service1.symantec.com/support/ent-security.nsf/docid/2007082009543848


Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity
http://service1.symantec.com/support/ent-security.nsf/docid/2008091215040048 

I think your windows firewall is ON, if so then you need to either disable or create exclusions for the communication port used by sepm and the client.

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007090614430148`

Which communication ports does Symantec Endpoint Protection 11.0 use?

 

Hey Eur0star,

Here's a quick couple questions for you:

Do these clients show up in the SEPM?

Is the Windows Firewall enabled?

If it is then ensure that you aren't simply blocking TCP Port 8014 which would prevent client communication.

Hope that helps!

Whether SEPM having latest updates
You can check this in SEPM afer logging in
in Admin---->servers------->local site------>Show liveupdate downloads

 

Thanks to you David-Z for the direct solution and to Rafeeq for highlighting the issue.

I had to open port 8014 on the server and all the clients.

Also I ran the SEP Support Tool - it additionally indicates I should open port 8014 (on the external firewall) to access 169.254.235.142      Is this necessary ?

Thanks

Thanks AravindKM SEPM has been downloading the latest definitions.