Server Crash whilst labeling tape after failed backup job
First posting on this forum guys and galls. I have the following problem - it is repeatable and occurs on quite a few of my servers intermittently.
I am running backup exec v9.1 on windows server 2003 on about 10 servers. Every so often the backup fails with the dreaded error
Job ended: Tuesday, January 02, 2007 at 10:27:28 PM
Completed status: Failed
Final error: 0x17 - Data error (cyclic redundancy check).
Final error category: Other Errors.
No problem - usually a duff tape - BUT when I insert a new tape and try to label the media the server attempts to label the tape (usual label time about 30 seconds) sits around doing nothing but 'labeling' for about 13 minutes then the server crashes with ablue screen of death. When the server has rebooted I can then label the media fine and re-do the backup with no problems. Is this a know issue with any known fixes. As it occurs on more than 1 server I'm just assuming it's a backup exec problem.
Many Thanks in advance for any help
Comments
Hi Sean,
Please make sure that you do not receive Event ID's 7,9,11 or 15 in the event logs.
Refer to these documents as well:
"Data error (cyclic redundancy check)" is reported in the Backup Exec job log during a failed backup/verify operation
http://support.veritas.com/docs/192216
How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec 9.x and 10.x
http://support.veritas.com/docs/255501
Rucha
Many thanks for looking at this but the problem isn't the backup failures (problem fixed with that now - new TBU fitted) it's the fact that after one of these failures I cannot label a tape without crashing the server. I have read something on the Symantic site about this ages ago but can't find it now (I'm sure there is a patch for the problem).
If I reboot the server (after the backup failure) I can label a tape but if I forget to reboot then, when attempting the label the tape, the server crashes.
Sean
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