Client Management Suite

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  • 1.  Server Error after installing a bunch of updates.

    Posted Sep 30, 2010 02:30 PM

    After installing a bunch of recommend updates I get this page when I try to deploy agent. Being very new to the Altiris application suite, I'm not really sure where to start troubleshooting this problem.

    Any help is appreciated.

    Thanks.

    Server Error in '/Altiris/NS' Application.

    Could not load file or assembly 'Altiris.NS, Version=7.1.1641.0, Culture=neutral, PublicKeyToken=d516cb311cfb6e4f' or one of its dependencies. The system cannot find the file specified.

    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Exception Details: System.IO.FileNotFoundException: Could not load file or assembly 'Altiris.NS, Version=7.1.1641.0, Culture=neutral, PublicKeyToken=d516cb311cfb6e4f' or one of its dependencies. The system cannot find the file specified.

    Source Error:

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

    Stack Trace:

    [FileNotFoundException: Could not load file or assembly 'Altiris.NS, Version=7.1.1641.0, Culture=neutral, PublicKeyToken=d516cb311cfb6e4f' or one of its dependencies. The system cannot find the file specified.]
   System.Reflection.Assembly._GetType(String name, Boolean throwOnError, Boolean ignoreCase) +0
   System.Activator.CreateInstance(String assemblyName, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, Evidence securityInfo, StackCrawlMark& stackMark) +68
   System.Activator.CreateInstance(String assemblyName, String typeName) +41
   Altiris.NS.ClassActivator.CreateInstance(String assembly, String type, Object[] parameters) +51

[AeXException: An unexpected exception has occured during CreateInstance. (Assembely:Altiris.PluggableProtocols, Version=7.0.0.0, Culture=neutral, PublicKeyToken=887e19c521d46b65 Type:Altiris.PluggableProtocols.Items.DSMPurgingItem)]
   Altiris.NS.ClassActivator.CreateInstance(String assembly, String type, Object[] parameters) +227
   Altiris.NS.ItemManagement.Item.CreateInstance(String strClassAssembly, String strClassType, Object[] parameters, Guid itemGuid) +334
   Altiris.NS.ItemManagement.Item.CreateInstance(String strClassAssembly, String strClassType) +66
   Altiris.NS.ItemManagement.Item.GetItemInternal(Guid itemGuid, IEnumerable`1 accessPermissions, ItemLoadFlags itemLoadFlags) +510
   Altiris.NS.ItemManagement.Item.GetItem(Guid itemGuid, IEnumerable`1 accessPermissions, ItemLoadFlags itemLoadFlags) +36
   Altiris.NS.ItemManagement.Item.GetItems(IEnumerable`1 itemGuids, IEnumerable`1 accessPermissions, ItemLoadFlags itemLoadFlags) +237
   Altiris.NS.ItemManagement.Item.GetItems(IEnumerable`1 itemGuids, ItemLoadFlags itemLoadFlags) +48
   Altiris.NS.ItemManagement.ItemHelper.GetItemsByClass(ItemLoadFlags itemLoadFlags) +182
   Altiris.NS.UI.DataProviders.NSScheduleProvider.GetSharedSchedules() +70
   Altiris.NS.UI.Controls.ServerScheduleControl.OnLoad(EventArgs e) +263
   System.Web.UI.Control.LoadRecursive() +50
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627


  • 2.  RE: Server Error after installing a bunch of updates.

    Posted Sep 30, 2010 03:25 PM

    I'm really tired -- haven't really slept for days pending some high severity issues here -- but isn't that the beta software version?



  • 3.  RE: Server Error after installing a bunch of updates.

    Posted Sep 30, 2010 04:38 PM
    It was listed in the Installation Manager as an updated so I've installed; prior to this update everything was working 100% -- I was hoping that updates will be bring some additional functionality and features for me to test. I was wrong. Not sure what to do at this point. I have tried reinstalling some modules but somewhere in the process Symantec Installation Manger stops responding without any error messages and I have to start over.


  • 4.  RE: Server Error after installing a bunch of updates.

    Posted Oct 01, 2010 06:05 AM

    Hi.

    Got excactly the same error.

    I 've desinstalled client management suite, reinstalled

    This problem is resolved but now i've a problem with pluggable protocols architecture sp5 and dell client manager

     

     

    Thread ID: 51
    Module: AeXSVC.exe
    Source: Altiris.NS.StandardItems.Product.Product.RegisterMsiVersion
    Description: Failed to register msi version for Pluggable Protocols (722fd5f5-809f-42eb-be99-4523b71f4cf1). MsiProductCode=61bcb645-e153-4b54-84d7-d52d2c5361ee
     



  • 5.  RE: Server Error after installing a bunch of updates.

    Posted Oct 04, 2010 08:34 AM

    You may want to check SIM for further updates.  I was seeing this error last week and after returning to SIM and updating a few more packages we found the issue resolved.



  • 6.  RE: Server Error after installing a bunch of updates.

    Posted Oct 04, 2010 09:33 AM

    Dell Client Manager?  Is it possible that you upgraded the platform prior to a supported upgrade to the DCM?  I know that we've seen problems in the past with this because the DCM releases after the SMP is updated.  Generally.

    Also, the suggestion for the future updates - did you find any other updates?  Where does your installation stand now?



  • 7.  RE: Server Error after installing a bunch of updates.

    Posted Oct 04, 2010 09:59 AM

    I had the same error after chosing to install all the updates, I noticed that the Altiris services were no longer listed in the system.  I tried to run a repair but it failed every time.

    I checked the Install New Product secion of SIM and I noticed that IT Management Suite MR2 was listed as a new product Even though it had been installed prior to the updates running.

    So I clicked on it and let it install again, now everything is running OK



  • 8.  RE: Server Error after installing a bunch of updates.

    Posted Jan 05, 2011 11:51 PM

    After reading this i am hesitant to install. its listed as one of our updates too. its version 7.0.57. thank you