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Server Error in '/Altiris/NS' Application.

Created: 15 Feb 2011 | 5 comments

We are using Symantec Management Console ver 7.0.5201 and when we choose to install the plugin for Backup Exec system recovery we get the following error down below.  We tried removing .net versions 2.0, 3.0, and 3.5, then reinstalled 3.5 with no luck.  This happens on the server and from our workstations using the web interface.

 

Some or all identity references could not be translated.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated.

Source Error:

 

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[IdentityNotMappedException: Some or all identity references could not be translated.]
   System.Security.Principal.SecurityIdentifier.Translate(IdentityReferenceCollection sourceSids, Type targetType, Boolean forceSuccess) +228
   System.Security.Principal.SecurityIdentifier.Translate(Type targetType) +201
   Altiris.NS.Security.SecurityTrusteeProvider.LookupNameFromSid(String scope, String sid) +55

[AeXException: Unable to lookup the name of the account associated with the specified SID]
   Altiris.NS.Security.SecurityTrusteeProvider.LookupNameFromSid(String scope, String sid) +141
   Altiris.NS.UI.DataProviders.ResourceTargetViewGridProvider.GetResourceTargetsTable() +600
   Altiris.NS.UI.DataProviders.ResourceTargetViewGridProvider.GetGridData() +163
   Altiris.WebControls.GridControl.GetDataSource() +161
   Altiris.WebControls.ResourceTargetViewControl.ConfigureGridColumns(GridControl grid, ResourceTargetViewType viewType) +720
   Altiris.WebControls.ResourceTargetViewControl.OnPreRender(EventArgs e) +468
   System.Web.UI.Control.PreRenderRecursiveInternal() +77
   System.Web.UI.Control.PreRenderRecursiveInternal() +161
   System.Web.UI.Control.PreRenderRecursiveInternal() +161
   System.Web.UI.Control.PreRenderRecursiveInternal() +161
   System.Web.UI.Control.PreRenderRecursiveInternal() +161
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1360

Version Information: Microsoft .NET Framework Version:2.0.50727.1882; ASP.NET Version:2.0.50727.1887

Comments 5 CommentsJump to latest comment

KSchroeder's picture

Seems to be a problem with either the user accessing the console, or perhaps the NS's domain computer account, based on the following:

AeXException: Unable to lookup the name of the account associated with the specified SID

Any chance local groups on the NS were modified or similar?  Is the machine and the Application Identity account valid domain accounts?

Thanks,
Kyle
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gcstech1's picture

When accessing the software through the web interface or on the actual console, we are using the domain administrator account. The server is in a virtual enviroment on one of our Citrix Xenservers. To my knowledge nothing has changed.

 

Thanks

KSchroeder's picture

NS is not supported running on Citrix, only vmware. Were any domain changes made lately, like am account being recreated or deleted, or ns computer domain membership changes?

Thanks,
Kyle
Symantec Trusted Advisor

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KSchroeder's picture

Did you try removing the backup exec polygon from sim?

Thanks,
Kyle
Symantec Trusted Advisor

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For all content, please give a thumbs up if you agree with or support the post.