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  • 1.  Server Error in Application "DEFAULT WEB SITE/PROCESSMANAGER" after change the name default group (Service Desk 7.5)

    Posted Aug 15, 2014 03:59 AM

    Hi,

    I changed the name of the group "Support" on "Support_old" and when I try to login on ProcessManager error "Server Error in Application "DEFAULT WEB SITE/PROCESSMANAGER"". HTTP Error 404.0 - Not Found

     

    Logs:

    Application Name : ProcessManager

    Process ID : 6136
    Date :8/15/2014 12:44:56 AM
    Log Level :Error
    Log Category :global_asax
    Machine Name : S-SD03
    Message : 
    Application 'LogicBase.Ensemble' error
    Client: IP=::1 HostName=::1 Browser=Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)
    System.Web.HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> LogicBase.Framework.DataLayer.DataLayerRecordNotFoundException: Could not find [PagePersonalizationData]  where [PageID] Equal [6deeb623-9ab1-4f68-8104]
       at LogicBase.Framework.DataLayer.DALProxy.ExecuteQuerySingleRecord(DatabaseQuery query)
       at LogicBase.Framework.DataLayer.DALProxy.ExecuteQuerySingleRecord[T](String tableName, SearchCriteria criteria)
       at LogicBase.Ensemble.Portal.ServiceCore.PagePersonalizationData.GetByID(String PageID) in c:\build\projects\WF75_SDSP1_Apollo\ensemble\LogicBase.Ensemble\Portal\ServiceCore\PagePersonalizationData.cs:line 60
       at LogicBase.Ensemble.Portal.ServiceCore.PersonalizationProvider.LoadPersonalizationBlobs(WebPartManager webPartManager, String path, String userName, Byte[]& sharedDataBlob, Byte[]& userDataBlob) in c:\build\projects\WF75_SDSP1_Apollo\ensemble\LogicBase.Ensemble\Portal\ServiceCore\PersonalizationProvider.cs:line 29
       at System.Web.UI.WebControls.WebParts.PersonalizationProvider.LoadPersonalizationState(WebPartManager webPartManager, Boolean ignoreCurrentUser)
       at System.Web.UI.WebControls.WebParts.WebPartPersonalization.Load()
       at System.Web.UI.WebControls.WebParts.WebPartPersonalization.LoadInternal()
       at System.Web.UI.Control.InitRecursive(Control namingContainer)
       at System.Web.UI.Control.InitRecursive(Control namingContainer)
       at System.Web.UI.Control.InitRecursive(Control namingContainer)
       at System.Web.UI.Control.InitRecursive(Control namingContainer)
       at System.Web.UI.Control.InitRecursive(Control namingContainer)
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       --- End of inner exception stack trace ---
       at System.Web.UI.Page.HandleError(Exception e)
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest()
       at System.Web.UI.Page.ProcessRequest(HttpContext context)
       at ASP.portal_template33_66_100_aspx.ProcessRequest(HttpContext context)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)



  • 2.  RE: Server Error in Application "DEFAULT WEB SITE/PROCESSMANAGER" after change the name default group (Service Desk 7.5)

    Broadcom Employee
    Posted Aug 15, 2014 08:55 AM

    Hi Olga!

    Maybe this thread will be useful to check for similar case https://www-secure.symantec.com/connect/blogs/page-personalization-errors-post-changes-home-page

     

    Thanks,

    IP.



  • 3.  RE: Server Error in Application "DEFAULT WEB SITE/PROCESSMANAGER" after change the name default group (Service Desk 7.5)
    Best Answer

    Posted Aug 18, 2014 07:50 AM

    I found a solution: In Data Base "Group" table copy from field group "AllUsers" to needed group field "Home page".