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Server hang when I tried to plug in the external harddisk

Migration User

Migration UserJun 09, 2012 09:36 AM

Hi i mean thumbdrive or harddisk. regards ray

  • 1.  Server hang when I tried to plug in the external harddisk

    Posted Jun 07, 2012 02:02 AM

    Hi,

    I have this problem. I tried to plug in my external hardisk into my server (Windows Server 2008 Standard) and the server hang and unable to read the external harddisk. I suspect that it has got to do with my symantec anti-virus. i tried to uninstall it and tried again to plug in my external harddisk and it works prefectly. But i tried to install back the symantec anti-virus and it hangs again.

    Currently, i am using the Symantec Endpoint Protection 12.1_RU1_MP1. Any solutions to this?? 

    Thanks & Regards,

    Ray



  • 2.  RE: Server hang when I tried to plug in the external harddisk

    Trusted Advisor
    Posted Jun 07, 2012 02:23 AM

    Hello,

    Have you installed full feature set of SEP 12.1 RU1 MP1 on the Server 2008?

    What happens if you uninstall the Application & Device Control and Network Threat Protection of SEP 12.1 from the Add/ Remove Programs, Restart the machine and check again.

    Let us know.



  • 3.  RE: Server hang when I tried to plug in the external harddisk

    Posted Jun 07, 2012 02:46 AM

    Hello,

    Yes. I installed the full feature of SEP 12.1.

    The SEP 12.1 is a unmanaged client.

    I will try and let you know.

    Thanks & Regards,

    Ray



  • 4.  RE: Server hang when I tried to plug in the external harddisk

    Posted Jun 07, 2012 03:20 AM

    Hi,

    Can i view any log display on sep 12.1 to check?

    Regards,

    Ray



  • 5.  RE: Server hang when I tried to plug in the external harddisk

    Broadcom Employee
    Posted Jun 07, 2012 03:43 AM

    does this help

    Policy to LOG activity in a USB drive by Symantec Endpoint Protection
    http://www.symantec.com/business/support/index?page=content&id=TECH131125
     

    http://www.symantec.com/business/support/index?page=content&id=TECH155578


     



  • 6.  RE: Server hang when I tried to plug in the external harddisk

    Posted Jun 07, 2012 03:52 AM

    Hi,

    this first link is broken.

    for the second link, currently i am using sep 12.1 unmanaged client. i don't have a sep manager console.

    Regards,

    Ray



  • 7.  RE: Server hang when I tried to plug in the external harddisk

    Trusted Advisor
    Posted Jun 07, 2012 05:47 AM

    Hello,

    Creating a ADC policy on a Unmanaged Client is not possible.



  • 8.  RE: Server hang when I tried to plug in the external harddisk

    Posted Jun 08, 2012 02:27 AM

    Hi,

    i have uninstall the Application & Device Control and Network Threat Protection.

    but i am still having the same problem.

    regards,

    ray



  • 9.  RE: Server hang when I tried to plug in the external harddisk

    Posted Jun 08, 2012 04:53 AM

    Hi

    can i disabled the scanning for foreign objects in the sep?

    regards,

    ray 



  • 10.  RE: Server hang when I tried to plug in the external harddisk

    Trusted Advisor
    Posted Jun 08, 2012 07:54 AM

    Hello,

    Could you define "Foreign objects"? 

    In SEP 12.1 RU1 MP1, you can create Scan exceptions for Application, Application to Monitor, Application Control, Extension, file, folder, known risk, Trusted web domain, Tamper protection exceptions, DNS or Host file exceptions.

    Hope that helps!!



  • 11.  RE: Server hang when I tried to plug in the external harddisk

    Posted Jun 09, 2012 09:36 AM

    Hi

    i mean thumbdrive or harddisk.

    regards

    ray



  • 12.  RE: Server hang when I tried to plug in the external harddisk

    Posted Jun 10, 2012 10:45 PM

    Hi,

    i have uninstall the Application & Device Control and Network Threat Protection.

    but i am still having the same problem.

    regards,

    ray

     



  • 13.  RE: Server hang when I tried to plug in the external harddisk

    Posted Jun 13, 2012 10:27 PM

    Hi,

    Can this be the problem?

    http://www.symantec.com/business/support/index?page=content&id=TECH145804