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From the server itself there are no problems loading but if I access SEPM...

Created: 28 Sep 2012 • Updated: 28 Sep 2012 | 12 comments
This issue has been solved. See solution.

...via a remote client, it will load for a long time and never even get to the sections I want it to get to...If I access on the main server I do not have this issue, but from my PC it can take forever to load. I want this functionality on my PC and on other admins PC's so they can look up PC's and IP addresses, but being stuck at the loading screen is not helpful. In the entire time it has taken me to write this, it is STILL loading.

What can I do to adjust this?

Comments 12 CommentsJump to latest comment

Ashish-Sharma's picture

HI,

What's the java version are you using in system ?

 

Tuning the Performance of the Symantec Endpoint Protection Manager console

http://www.symantec.com/business/support/index?page=content&id=TECH105179

Thanks In Advance

Ashish Sharma

 

 

The Conquistador's picture

I can see the clients

The Home is totally inaccessible

 

Version 12.1.1101.401
RU1 MP1

Mithun Sanghavi's picture

Hello,

What version of SEP 12.1 are you running?

Secondly, what version of Java are you running, Make sure you are not running the Java 7 on your machine as it is not supported as of now. Install the Java 1.6 Update 31 instead.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

The Conquistador's picture

SEPM
Version 12.1.1101.401
RU1 MP1

Java
Version 6 Update 17 (Build 1.6.0_17-b04)

Mithun Sanghavi's picture

Hello,

Try clearing Java cache - 

To clear the Java cache

  1. Click Start > Control Panel.
  2. Double-click Java.
  3. On the General tab, under Temporary Internet Files, click Settings.
  4. Click Delete Files.
  5. Make sure all boxes are checked, and click OK.
  6. Click OK to close the dialog boxes.

Also check this Article: 

Intermittent problems loading Remote Java Console

http://www.symantec.com/docs/TECH163714

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION
Prem Yadav's picture

SEPM link it self contain the required Java version.Just you remove Java install on the system.

Ashish-Sharma's picture

Hi try to install

Here are the steps with Java 1.6 update 31 to access SEPM via Java console:

  1. Make sure you have installed the latest version of Java 1.6 update 31 installed on the SEPM server.
  2. Open a web browser and go to: http://localhost:9090/
  3. Once the site comes up click the "DOWNLOAD & LOG IN" link (the upper right hand button).  This should launch the remote console.
  4. If you get a Java security error that says "Block potentially unsafe components from being run?" click "No".

Thanks In Advance

Ashish Sharma

 

 

pete_4u2002's picture

can you try uninstalling existing java version and download from the SEPM webconsole feature asks for

 

Chetan Savade's picture

Hi,

In your case there is no error however could you please check the console logs i.e. SCM-UI.log/SCM-UI.err logs

These logs will be present under %temp%

This log tracks what is happening in the UI of the SEPM.

 

 

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

The Conquistador's picture

English
Check for AjaxSwing running
Performing interactive login.
LoginPanel->getLoginAttr:  file: C:\Users\bsuarez\AppData\Local\Temp\sesm.xml file exists: true
LoginPanel->getLoginAttr: attr: locationCounting value: true
LoginPanel->getLoginAttr:  file: C:\Users\bsuarez\AppData\Local\Temp\sesm.xml file exists: true
LoginPanel->getLoginAttr: attr: getAllGroupLocations value: true
LoginPanel->getLoginAttr:  file: C:\Users\bsuarez\AppData\Local\Temp\sesm.xml file exists: true
LoginPanel->getLoginAttr: attr: option value: less
LoginPanel->getOptionButton option = less
LoginPanel->getLoginAttr:  file: C:\Users\bsuarez\AppData\Local\Temp\sesm.xml file exists: true
LoginPanel->getLoginAttr: attr: vistaWarn value: false
LoginPanel->getLoginAttr:  file: C:\Users\bsuarez\AppData\Local\Temp\sesm.xml file exists: true
LoginPanel->getLoginAttr: attr: locationCounting value: true
LoginPanel->getLoginAttr:  file: C:\Users\bsuarez\AppData\Local\Temp\sesm.xml file exists: true
LoginPanel->getLoginAttr: attr: getAllGroupLocations value: true

############# Begin Login ###############
GUIManager>> login: After session got cleaned up!
============= After login: Begin =============
time=2012-09-21 09:02:36
>>> GetObject(getObjectByGUID): SemSite  A809E5BCAC1B029B013F8D12AA5FA2A9  1348232557099, duration: 0.133s (133.0)
Refresh system server log every 5 seconds.
============= Set up reporting once =============
============= After login: elapsed (secs): 0.692
Reporting login start...
>>> GetObject(getObjectByGUID): SemConfigRoot  B655E64D0A320801000000E164041B79  1348232557150, duration: 0.045s (45.0)
>>> getAdministratorState: AF3C39A10A320801000000DBF200C60A  1348232557207, duration: 0.055s (55.0)
>>> GetObject(getObjectByGUID): SemDomain  7369BDCAAC1B029B01654886E3DC12D3  1348232557395, duration: 0.07s (70.0)

>>>MainPanel: CreateHomePanel: Duration: 0.012s (12.0ms)
============= Got lock on PHP session ID in (secs): 7
>>>MainPanel: CreateMonitorPanel: Duration: 0.025s (25.0ms)
>>>MainPanel: CreateReportPanel: Duration: 0.0020s (2.0ms)
>>>MainPanel: CreatePolicyPanel: Duration: 0.0070s (7.0ms)
>>>MainPanel: CreateComputerUserPanel: Duration: 0.024s (24.0ms)
>>>MainPanel: CreateAdminPanel: Duration: 0.049s (49.0ms)

MainPanel::Button clicked begin
MainPanel::Button clicked end: [Product Overview]:  1348232565130, duration: 0.0s (0.0)
############# Ater Login ###############  1348232565164, duration: 8.786s (8786.0)

MainPanel::Button clicked begin
parse template: elapsed time=2 (0s)
>>> GetObject(getObjectByGUID): SemDomain  7369BDCAAC1B029B01654886E3DC12D3  1348232579055, duration: 0.05s (50.0)
>>> GetObject(getObjectByGUID): SemClientGroupTree  891DA12FAC1B029B011A67FE09518AE7  1348232579106, duration: 0.05s (50.0)
GroupHandler>> generateGroupTreeRefreshChecksum: checksum=295340946, time=1348232579107, duration: 0.0s (0.0)
GroupHandler>> getGroupTreeRefreshChecksum: GroupTree.Refresh.Checksum=295340946
MainPanel::Button clicked end: [null]:  1348232579208, duration: 0.733s (733.0)
GroupHandler>> generateGroupTreeRefreshChecksum: checksum=295340946, time=1348232579208, duration: 0.0s (0.0)
GroupHandler>> isGroupTreeRefreshChecksumChanged: old=295340946, new=295340946, time=1348232579208, duration: 0.0s (0.0)
SemComputerHandler>>prepareTableRows>>1348232579528, duration: 0.082s (82.0)
ResultTablePanel.refresh: Duration: 0.253s (253.0ms)
SemComputerHandler>>prepareTableRows>>1348232579856, duration: 0.065s (65.0)
ResultTablePanel.refresh: Duration: 0.237s (237.0ms)

MainPanel::Button clicked begin
Fri Sep 21 09:03:01 EDT 2012: Not Monitoring Server System Log Any More
MainPanel::Button clicked end: [Product Overview]:  1348232581768, duration: 0.055s (55.0)

MainPanel::Button clicked begin
MainPanel::Button clicked end: [null]:  1348232755661, duration: 0.013s (13.0)
GroupHandler>> generateGroupTreeRefreshChecksum: checksum=295340946, time=1348232755662, duration: 0.0s (0.0)
GroupHandler>> isGroupTreeRefreshChecksumChanged: old=295340946, new=295340946, time=1348232755662, duration: 0.0s (0.0)
SemComputerHandler>>prepareTableRows>>1348232755971, duration: 0.055s (55.0)
ResultTablePanel.refresh: Duration: 0.216s (216.0ms)
SemComputerHandler>>prepareTableRows>>1348232757677, duration: 0.056s (56.0)
ResultTablePanel.refresh: Duration: 0.214s (214.0ms)
SemComputerHandler>>prepareTableRows>>1348232767640, duration: 0.166s (166.0)
ResultTablePanel.refresh: Duration: 0.535s (535.0ms)
SemComputerHandler>>prepareTableRows>>1348232770923, duration: 0.081s (81.0)
ResultTablePanel.refresh: Duration: 0.285s (285.0ms)

MainPanel::Button clicked begin
Fri Sep 21 09:17:29 EDT 2012: Not Monitoring Server System Log Any More
MainPanel::Button clicked end: [Product Overview]:  1348233449122, duration: 0.054s (54.0)

MainPanel::Button clicked begin
MainPanel::Button clicked end: [null]:  1348233532278, duration: 0.015s (15.0)
GroupHandler>> generateGroupTreeRefreshChecksum: checksum=295340946, time=1348233532278, duration: 0.0s (0.0)
GroupHandler>> isGroupTreeRefreshChecksumChanged: old=295340946, new=295340946, time=1348233532278, duration: 0.0s (0.0)
SemComputerHandler>>prepareTableRows>>1348233533422, duration: 0.116s (116.0)
ResultTablePanel.refresh: Duration: 0.885s (885.0ms)
SemComputerHandler>>prepareTableRows>>1348233538151, duration: 0.072s (72.0)
ResultTablePanel.refresh: Duration: 0.221s (221.0ms)
SemComputerHandler>>prepareTableRows>>1348233539049, duration: 0.053s (53.0)
ResultTablePanel.refresh: Duration: 0.204s (204.0ms)
SemComputerHandler>>prepareTableRows>>1348233544616, duration: 0.722s (722.0)
ResultTablePanel.refresh: Duration: 1.553s (1553.0ms)
SemComputerHandler>>prepareTableRows>>1348233549272, duration: 2.733s (2733.0)
ResultTablePanel.refresh: Duration: 3.534s (3534.0ms)
SemComputerHandler>>prepareTableRows>>1348233549723, duration: 0.057s (57.0)
ResultTablePanel.refresh: Duration: 0.249s (249.0ms)
SemComputerHandler>>prepareTableRows>>1348233554260, duration: 0.055s (55.0)
ResultTablePanel.refresh: Duration: 0.248s (248.0ms)
Save View=[CLIENT TECHNOLOGY],size=[132,79,85,95,118,93,115]
SemComputerHandler>>prepareTableRows>>1348233560589, duration: 0.904s (904.0)
ResultTablePanel.refresh: Duration: 2.34s (2340.0ms)
>>> GetObject(getObjectByGUID): SemGroupPolicy  8C2EABC7AC1B029B00D0BEFD69EC5D1E  1348233606482, duration: 0.034s (34.0)
>>> GetObject(getObjectByGUID): SoftwareDeploymentPolicy  760FD37CAC1B029B018CA5828F65C1C7  1348233606514, duration: 0.032s (32.0)
>>> GetObject(getObjectByGUID): SemAgentPolicy  9D322858AC1B024F0025EA87F335CD3B  1348233658849, duration: 0.497s (497.0)
>>> GetObject(getObjectByGUID): SemServerList  687C5DE3AC1B029B004F14B06308F5B6  1348233658934, duration: 0.084s (84.0)
>>> GetObject(getObjectByGUID): SemSite  A809E5BCAC1B029B013F8D12AA5FA2A9  1348233659550, duration: 0.613s (613.0)
SemComputerHandler>>prepareTableRows>>1348233791123, duration: 0.084s (84.0)
ResultTablePanel.refresh: Duration: 0.239s (239.0ms)
SemComputerHandler>>prepareTableRows>>1348233792724, duration: 0.067s (67.0)
ResultTablePanel.refresh: Duration: 0.334s (334.0ms)
SemComputerHandler>>prepareTableRows>>1348233797473, duration: 0.091s (91.0)
ResultTablePanel.refresh: Duration: 0.357s (357.0ms)
>>> GetObject(getObjectByGUID): SemGroupPolicy  8507C3F2AC1B029B009CAED5BB68D9A5  1348233881483, duration: 0.032s (32.0)
>>> GetObject(getObjectByGUID): SoftwareDeploymentPolicy  7670F709AC1B029B016A4A4A2627A696  1348233881515, duration: 0.032s (32.0)
>>> GetObject(getObjectByGUID): SemAgentPolicy  CBFAA863AC1B029B015D029312CE7BE4  1348233896050, duration: 0.038s (38.0)
SemComputerHandler>>prepareTableRows>>1348233898995, duration: 0.053s (53.0)
ResultTablePanel.refresh: Duration: 0.236s (236.0ms)
SemComputerHandler>>prepareTableRows>>1348233900430, duration: 0.055s (55.0)
ResultTablePanel.refresh: Duration: 0.239s (239.0ms)
SemComputerHandler>>prepareTableRows>>1348233902262, duration: 0.071s (71.0)
ResultTablePanel.refresh: Duration: 0.256s (256.0ms)
Save View=[CLIENT TECHNOLOGY],size=[132,79,85,95,118,93,115]
SemComputerHandler>>prepareTableRows>>1348233911192, duration: 0.059s (59.0)
ResultTablePanel.refresh: Duration: 0.247s (247.0ms)
SemComputerHandler>>prepareTableRows>>1348233913992, duration: 0.05s (50.0)
ResultTablePanel.refresh: Duration: 0.233s (233.0ms)

MainPanel::Button clicked begin
Fri Sep 21 09:28:31 EDT 2012: Not Monitoring Server System Log Any More
MainPanel::Button clicked end: [Product Overview]:  1348234112024, duration: 0.068s (68.0)
Response code after sending command for JNDI: 0
Stopping all background threads in console...
Fri Sep 21 09:32:24 EDT 2012: Not Tracking User Interaction Any Longer
Fri Sep 21 09:32:24 EDT 2012: Not Monitoring Server System Log Any More
Logging off...
Logoff successfully!
Fri Sep 21 09:32:25 EDT 2012Not refreshing Data Cache any longer
LoginPanel->getLoginAttr:  file: C:\Users\bsuarez\AppData\Local\Temp\sesm.xml file exists: true
LoginPanel->getLoginAttr: attr: option value: less
LoginPanel->getOptionButton option = less
LoginPanel->getLoginAttr:  file: C:\Users\bsuarez\AppData\Local\Temp\sesm.xml file exists: true
LoginPanel->getLoginAttr: attr: vistaWarn value: false

Chetan Savade's picture

Hello Bryan,

These logs are not providing any fruitful information to me.

Could you confirm IE version? Enhanced security is enabled?

Certain Internet Explorer enhanced security settings can prevent the loading of pages in the SEPM console.

Try to acces the console with the hostname instead of IP address or vice versa.

 

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<