Endpoint Protection

Hi All,

Need help in troubleshooting AV definition installing issue for one of the server.

Problem Description:

                The server is not updating the Antivirus and antispyware definitions automatically. But the other signatures like NTP and Proactive threat protection updates get automatically. Only the problem with AV definitions not getting updated. I tried manually installing the updates which shows “Automatic intelligent updater failed to update signature updates”.  

                I uninstalled the AV client and reinstalled the package, it got updated automatically for 3 days and now again the same issue. AV definitions are not updating even manually as well.

So kindly provide us the work around for automatic AV definitions updates on the system

Here are the steps you need to follow:

1) Stop and Disable the Windows Firewall Services from services.msc

2) Make sure you have the UAC (User Account Control) turned off.

3) Restart the machine.

4) Start > Run > type "Luall.exe" (without quotes)

If that does not help, Download the Latest Intelligent Updater from:

http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce

Check the Steps on how to: http://www.symantec.com/docs/TECH102606

Also Check this..

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

http://www.symantec.com/business/support/index?page=content&id=TECH103176

Manually Delete the Corrupt definitions.

http://www.symantec.com/business/support/index?page=content&id=TECH103176&actp=search&viewlocale=en_US&searchid=1355058155037

Any comments which solves your issue, please Mark As Solution and Close the Thread, so that others can get benifited with it.

Hi,

have you received solution ?

If yes please update the thread.