Endpoint Protection

Installed SEP 11.0 about six moths ago on Win Server 03. Two weeks ago i ran an NTbackup.exe for the first time and now i cannot get into SEP database. Tried to restart service, would not start. Changed port number and then went back to start service, still would not work. I read somewhere deep on the web that microsoft ntbackup.exe listens on the same port that SEPM listens on. Possible conflict. Any suggestions on get SEPM up and started again without reinstall. Thanks.

Steps to reconfigure the embedded database for use a port other than 2638:

1. Click on Start> Run
2. Type services.msc
3. Click Ok
4. Stop the "Symantec Endpoint protection Manager" Service.
5. Stop the "Symantec Embedded Database" Service.
6. Close the Services window
7. Click on Start> Run>
8. Type regedit
9. Click Ok
10. In “Registry Editor” look for the following key:
    
    HKEY_LOCAL_MACHINE\system\currentcontrolset\services\asanys_sem5\parameters
     
11. Double-click on Parameter DWORD Value
12. Change 2638 to 2639 (Advised) or any other port which you want to use.
13. Close the "Registry Editor"
14. Click on Start> run>
15. Type services.msc
16. Click Ok
17. Start the "Symantec Embedded Database" Service.
    
    Warning: Do not start the "Symantec Endpoint protection Manager" Service yet.
    
    
18. Click on Start> Programs> Symantec Endpoint Protection Manager> Management Server Configuration Wizard
19. Select Reconfigure the Management
20. Click Next
21. Change the Server port to 8440
    (If you wish to reconfigure this port as well, if not, ignore this step and click Next)
     
22. Change the database server port to 2639
23. Enter the <password> (Password used for Replication)
24. Click Next
    Note: If any special character is used, the wizard will not allow the password, please see “Changing the database password to a non complex password” at
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008011823355248
     
25. The wizard will take you to the final screen after re-synchronizing the application and the database is now ready to be used on the new port.

Already did this my friend. Wont let me get change the port 2639 in Management Server Configuration Wizard " the server port you chose is not used by the database server" and will not let me start SEP Database in services.

Does anybody know if there is a port conflict between Ntbackup.exe and SEPM?

Whether you tried by restarting the server ?If not try that... 

If above suggestion not helps pls attach catalina.out and scm-server-0.log >Both will be present under \Program Files \Symantec\Symantec Endpoint Protection Manager\tomcat\logs 

check the netstat results and see if there is port conflict.

Here are the logs

Catalina.out

Dec 30, 2009 6:40:26 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-9090
Dec 30, 2009 6:40:27 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8443
Starting service SCM
Apache Tomcat/4.1.37-LE-jdk1.4
Has valid SAV license
Info>> No SNAC license file in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
Dec 30, 2009 6:40:29 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: ================== Server Environment ===================
Dec 30, 2009 6:40:29 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.name = Windows 2003
Dec 30, 2009 6:40:29 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.version = 5.2
Dec 30, 2009 6:40:29 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.arch = x86
Dec 30, 2009 6:40:29 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.version = 1.5.0_15
Dec 30, 2009 6:40:29 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vendor = Sun Microsystems Inc.
Dec 30, 2009 6:40:29 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.name = Java HotSpot(TM) Server VM
Dec 30, 2009 6:40:29 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.version = 1.5.0_15-b04
Dec 30, 2009 6:40:29 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
Dec 30, 2009 6:40:29 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
Dec 30, 2009 6:40:29 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.user = null
Dec 30, 2009 6:40:29 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.language = en
Dec 30, 2009 6:40:29 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.country = US
Dec 30, 2009 6:40:29 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: scm.server.version = 11.0.4000.2295

SCM-server-0.log This is not the full file, i posted just a little.

2009-12-30 06:40:29.328 SEVERE: ================== Server Environment ===================
2009-12-30 06:40:29.328 SEVERE: os.name = Windows 2003
2009-12-30 06:40:29.328 SEVERE: os.version = 5.2
2009-12-30 06:40:29.328 SEVERE: os.arch = x86
2009-12-30 06:40:29.328 SEVERE: java.version = 1.5.0_15
2009-12-30 06:40:29.328 SEVERE: java.vendor = Sun Microsystems Inc.
2009-12-30 06:40:29.328 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2009-12-30 06:40:29.328 SEVERE: java.vm.version = 1.5.0_15-b04
2009-12-30 06:40:29.328 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2009-12-30 06:40:29.328 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2009-12-30 06:40:29.328 SEVERE: java.user = null
2009-12-30 06:40:29.328 SEVERE: user.language = en
2009-12-30 06:40:29.328 SEVERE: user.country = US
2009-12-30 06:40:29.328 SEVERE: scm.server.version = 11.0.4000.2295
2009-12-30 06:40:29.375 SEVERE: Unknown Exception
org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect)
 at org.apache.commons.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:855)
 at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:540)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:215)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:206)
 at com.sygate.scm.server.servlet.StartupServlet.testConnection(StartupServlet.java:292)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:81)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:585)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
 at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
 at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
 at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
 at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
 at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:37)
 at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:290)
 at org.apache.commons.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:877)
 at org.apache.commons.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:851)
 ... 23 more
2009-12-30 06:40:29.375 SEVERE: Unknown Exception in: java.util.logging.Level
org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect)
 at org.apache.commons.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:855)
 at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:540)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:215)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:206)
 at com.sygate.scm.server.servlet.StartupServlet.testConnection(StartupServlet.java:292)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:81)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:585)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
 at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
 at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
 at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
 at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
 at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:37)
 at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:290)
 at org.apache.commons.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:877)
 at org.apache.commons.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:851)
 ... 23 more
2009-12-30 06:40:31.406 SEVERE: Unknown Exception
org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect)
 at org.apache.commons.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:855)
 at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:540)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:215)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:206)
 at com.sygate.scm.server.servlet.StartupServlet.testConnection(StartupServlet.java:292)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:81)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:585)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
 at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
 at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
 at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
 at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
 at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:37)
 at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:290)
 at org.apache.commons.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:877)
 at org.apache.commons.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:851)
 ... 23 more
2009-12-30 06:40:31.406 SEVERE: Unknown Exception in: java.util.logging.Level
org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect)
 at org.apache.commons.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:855)
 at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:540)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:215)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:206)
 at com.sygate.scm.server.servlet.StartupServlet.testConnection(StartupServlet.java:292)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:81)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
 at org.apache.catalina.core.StandardService.start(StandardService.java:450)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
 at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
 at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:585)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
 at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
 at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
 at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:200)
 at com.sybase.jdbc2.jdbc.SybConnection.<init>(SybConnection.java:134)
 at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
 at org.apache.commons.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:37)
 at org.apache.commons.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:290)
 at org.apache.commons.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:877)
 at org.apache.commons.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:851)
 ... 23 more
2009-12-30 06:40:33.375 SEVERE: Unknown Exception
org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect)
 at org.apache.commons.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:855)
 at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:540)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:215)
 at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:206)

First you check the odbc connection
Refer the below link
The Home, Monitors and Reports tabs in the Symantec Endpoint Protection Management console fail to load while attempting to connect to the database. 

I agree with Aravind. In the logs you have posted above, there is an error : Cannot create PoolableConnectionFactory (JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect)

Let us know if ODBC connection was the cause of the issue.

Aniket

My server name was blank. Put server name in and tested. Received this message: Connection failed unable to start database server. So i went into services and tried to start symantec embedded database, got this message:The symantec embedded database service on local computer started and then stopped. Some services stop automatically if they have no work to do , example performance logs and alerts. Any other suggestions? Thank you.

 Repair the SEPM from add remove programs and try...

First, run "NETSTAT -anop tcp" inside a command prompt to identify which port the database is listening on so you know for sure what port it's using.
Second, you can manually set the port SEPM tries to connect on inside the %SEPM%\tomcat\conf\server.xml
You should see a section like this:
<parameter>

Well usually that error means that the database is corrupt. Please check is dbsrv.exe running in the task manager? If that database is actually corrupt then a reinstall of the SEPM will be required. Keep trying other things (such as Ghents troubleshooting tip below) too to make sure it isn't some other issue.

Cheers
Grant

check this discussion should be able to start the embedded DB.

https://www-secure.symantec.com/connect/forums/symantec-embedded-database-service-will-not-start

Tried all. Will reinstall SEPM. Any suggestions on a clean reinstall, i have 3 sites and 150 employee's. Thank you for all your guys help.

Best Practices for Disaster Recovery with Symantec Endpoint Protection 
In how many servers you are facing this problem?
Only in one?