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the server schema is older than database schema ...

Created: 26 Jun 2013 • Updated: 26 Jun 2013 | 16 comments
This issue has been solved. See solution.

 

We have three symantec manager 12.1.1,we want to install fourth one ,however after installation the other three sep manager show this error as below and we can’t open sep manager consoles.Could you help us about that?

 

Thanx.

Operating Systems:

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pete_4u2002's picture

check the steup file again to know if it is actual version?

are you adding it as load balance.

 

.Brian's picture

Try this

Symantec Endpoint Protection Manager (SEPM) installation returns the error: "The server schema is older than the database schema, the configuration cannot continue."

Article:TECH178820  |  Created: 2012-01-12  |  Updated: 2012-01-16  |  Article URL http://www.symantec.com/docs/TECH178820

 

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Rafeeq's picture

Symantec Endpoint Protection Manager (SEPM) installation returns the error: "The server schema is older than the database schema, the configuration cannot continue."

Mithun Sanghavi's picture

Hello,

Make sure you are running the same Setup.exe file, which you have run on the other 3 servers. This would make sure you are running the same version setup file.

It is important to have the same version of database schema used during installation.

Symantec Endpoint Protection Manager (SEPM) installation returns the error: "The server schema is older than the database schema, the configuration cannot continue."

http://www.symantec.com/business/support/index?page=content&id=TECH178820

Here are few steps you could try - 

  1. Run the upgrade wizard located: 'C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat'
  2. Run the Management Server Configuration Wizard again to complete the migration process.

This issue is similar to the Thread below:

https://www-secure.symantec.com/connect/forums/problem-upgrading-sepm-121-sepm-121-ru1

 

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

yilmazt's picture

 

We uninstalled the sep manager from fourt server.However  we couldn’t open the other sep manager servers and they show that error:”Failed connect to server”.What can we do to solve this problem?

 

Thanx.

Mithun Sanghavi's picture

Hello,

What database are you running? Embedded Database or SQL Database?

Are you trying to Install Replication OR Failover amonst these SEPM's??

Could you try the steps below:

  1. Run the upgrade wizard located: 'C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat'
  2. Run the Management Server Configuration Wizard again to complete the migration process.

 

Hope that helps!!

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

yilmazt's picture

hello mithun 

It still gives me that  error as I attahced.

Rafeeq's picture

You have 3 SEPM all are on 12.1.3 ( already Installed)

You want to install 4th SEPM and all three SEPM getting above msg? can you please clarify what you are trying to achieve.

'We have three symantec manager 12.1.1,we want to install fourth one ,however after installation the other three sep manager show this error as below and we can’t open sep manager consoles.Could you help us about that? "

yilmazt's picture

 

We have three sep manager 12.1.1 servers.

We wanted to install 4th server as 12.1.2.But ,we aren’t sure maybe we installed fault installation.when 4th server’s installation finished the other servers gave me that error and we couldn’t open  the sep manager consoles of the other three sep manager.When I wanted to open consoles it couldn’t connect to database.When ı Wanted to update it gave me  update failure error.

Rafeeq's picture

All the three SEPMs are using the Same DB right?

if you run the management server configuration wizard or other three servers you should be able to start the sepm service and log in

or else post the smc-server0.log

 

yilmazt's picture

 

We looked at the database and we saw that all datas have been erased. :(

 

How can we make a connection from clients to sep manager as son as possible?

Rafeeq's picture

How to deploy/update communication settings from your SEPM to your SEP clients machines with SEP 12.1 RU2

 

http://www.symantec.com/business/support/index?page=content&id=TECH199124

SMLatCST's picture

I'd recommend restoring the DB from a backup taken before the 4th SEPM was installed for teh quickest recovery.

It sounds like the install package used to setup the 4th SEPM was actually running a later version of the software than the other 3.  This caused it to upgrade the DB when installing, and is now preventing the original 3 SEPMs (on a older version of the software) from connecting to the upgraded DB.

Your options are:

  • Restore DB to state usable by the 3 older SEPMs and uninstall SEPM4 (my recommendation given you are now seeing some data missing)
  • or, Upgrade all 3 older SEPMs to same version as SEPM4
SOLUTION
yilmazt's picture

Hi All,

 Thank you for your helps,we solved the problem via smlatcst’s advisory.

Best regards.