Endpoint Protection

 View Only

  • 1.  Server Showing Offline in symantec client

    Posted Feb 09, 2012 01:44 AM

    After new installation of SEP client the Server is showing offline

    Regards

    Manoj



  • 2.  RE: Server Showing Offline in symantec client

    Broadcom Employee
    Posted Feb 09, 2012 02:03 AM

    can you check this article for client server communication

    http://www.symantec.com/docs/TECH95789



  • 3.  RE: Server Showing Offline in symantec client

    Posted Feb 12, 2012 04:54 AM

    Have you check the port communication

    Telnet the server ip with 8014 port

    If it working then push the update policy from clients



  • 4.  RE: Server Showing Offline in symantec client

    Posted Feb 12, 2012 05:50 AM

    Hi,

    on the SEPM server, verify if the Windows firewall is not allowing connections to port 8014.



  • 5.  RE: Server Showing Offline in symantec client

    Posted Feb 13, 2012 12:26 AM

    Please try this and mark as a solution if it works:

    If clients are exhibiting this behavior please follow these steps on affected systems:

    1. Stop SMC on both of the affected client computers by clicking Start > Run, type smc -stop then click OK.
    2. On the SEPM console, delete the client entry that the two computers have been sharing. This will prevent the client duplication that would otherwise occur due to the following steps.
    3. On each of the affected computers, go to registry location: 
      • HKLM\Software\Symantec\Symantec Endpoint Protection\SMC\Sylink\Sylink
    4. Clear the value for "HardwareID." (make it blank)
    5. Disable Tamper Protection if you are unable to edit the value.
    6. On each of the affected computers, navigate to the following directory location:
      • SEP 11 Location:  
        • C:\Program Files\Common Files\Symantec Shared\HWID
      • SEP 12.1 Location: 
        • Windows XP/2003: C:/Documents and Settings/All Users/Application Data/Symantec/PersistedData
        • Windows Vista/7/2008: C:/ProgramData/Symantec/Symantec Endpoint Protection/PersistedData
    7. Find file "sephwid.xml". Rename it to "sephwid.xml.bak".
    8. Start SMC on each computer by clicking Start > Run, type smc -start then click OK.
    9. Check the SEPM console for the new SEP client 
      • When the clients check in they should have unique hardware IDs.

    Regards



  • 6.  RE: Server Showing Offline in symantec client

    Posted Feb 13, 2012 02:23 AM

    Please check the telnet on 8014 port for commanication between client and server.

    1. Go to client machine.

    2. Click on RUN.

    3. Type CMD.

    4. Type telnet (Space) server IP Address (Space) 8014.

    5. Click Enter.

    if there show blank windows your client communicate on your serever.And if your client is showing message on your command prompet (please open the 8014 port on both side to communicate client and server) then your client will show online on your server.



  • 7.  RE: Server Showing Offline in symantec client

    Posted Feb 15, 2012 04:21 AM

    Hi,

     

    Please check secars test. 



  • 8.  RE: Server Showing Offline in symantec client

    Posted Feb 15, 2012 04:38 AM

    Change the Communication settings to Pull Mode if it is in Push mode. See below

     

    To configure push mode or pull mode for a group

    1. In the console, click Clients.

    2. Under Clients, select the group for which you want to specify whether to push or pull policies.
    3. Click the Policies tab.

    4. Uncheck Inherit policies and setting from the parent group "group name".

    5. Under Location-independent Policies and Settings pane, under Settings, click Communications Settings.

    6. In the Communications Settings for group name dialog box, under Download, verify that Download policies and content from the management server is checked.

    7. Do one of the following tasks:

      • Click Push mode.

      • Click Pull mode and under Heartbeat Interval, set the number of minutes or hours.

    8. Click OK.


    To specify Push mode or Pull mode for a location

    1. In the console, click Clients.

    2. Under Clients, select the group for which you want to specify whether to push or pull policies.

    3. Click the Policies tab.

    4. Uncheck Inherit policies and setting from the parent group "group name".

    5. Under Location-specific Policies and Settings, under Location-specific Policies for the location you want to modify, expandLocation-specific Settings.

    6. Under Location-specific Settings, to the right of Communications Settings, click Tasks and uncheck Use Group Communications Settings.

    7. To the right of Communications Settings, click Local - Push or (Local - Pull).

    8. Do one of the following tasks:

      • Click Push mode.

      • Click Pull mode and under Heartbeat Interval, set the number of minutes or hours.

    9. Click OK.


  • 9.  RE: Server Showing Offline in symantec client

    Posted Feb 28, 2012 05:38 AM

    Hi,

    Suddenly you get this problem or you installed & clients showing offline.

    Better you try this,

    Checked the client status: offline
    Took the backup of the registry
    Delete the following registry keys:
    HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings
    HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\SavedLegacySettings
    Set the proxy enable in the registry to 0 under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
    Uncheck the proxy setting option in the internet options settings.
    Reboot the system.
    Check the client status : online/reporting to the server