Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Server Status: client is offline

Created: 14 Sep 2012 • Updated: 17 Sep 2012 | 3 comments
Tom Egger's picture
This issue has been solved. See solution.

A backup runs from Netbackup Scheduler started with no problems, but who a user resp. SAP wants to make a backup, it fails with the error message client is offline.

Master Netbackup 7.5.0.1

Mediaserver 7.5.0.1

Client 7.0.1

 bpclient -client xxxxxx -L
Client Name: xxxxxx
 Current Host:
 Hostname: xxxxxx
 Dynamic Address:       no
 Free Browse:   Allow
 List Restore:  Not Specified
 Max Jobs This Client:  Not Specified
 WOFB Enabled:  no
 WOFB FIM:      VSP
 WOFB Usage:    Individual Drive Snapshot
 WOFB Error Control:    Abort on Error
 Client Direct: Deduplication on the media server or
                Move data via media server
 Client Direct Restore: Move data via media server
 OST Proxy:     Off
 OST Proxy Server:      Unspecified
Connect options:        2 1 1
 Offline:        NoAny Ideas?

Comments 3 CommentsJump to latest comment

Marianne's picture

Please show us all text in Job Details for failed job?

Do you have any logs enabled on the client? I would like to see backint log.

Please post log as attachment.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Karthikeyan Sundaram's picture

I have seen this kind of issues becasue of name resolutions; As marianne said post us backint logs and saperr logs; you could find them under /usr/openv/netbakup/logs/

Thanks, Karthikeyan Sundaram.

Tom Egger's picture

Sorry that I answer so late.
We found the error. The server had an alias. This was was still registered in the master server. Delete the alias and the backup was running again.
Why configure the alias was no clue.
I thank you for your posts

Tom

SOLUTION