Endpoint Protection

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  • 1.  Server status is 'Disabled' on Symantec System Center Console. Clients are not showing up on groups.

    Posted Jul 23, 2009 10:51 AM
    My primary server (running 10.1.5) has a red down arrow on it and the status is Disabled.  The server group has a red X on it and the clients are not showing up in the groups. 

    This occurred after the server crashed and needed a chkdsk to come back up again.  Anyone know how to fix this issue?




  • 2.  RE: Server status is 'Disabled' on Symantec System Center Console. Clients are not showing up on groups.

    Posted Jul 23, 2009 11:05 AM
    hello,

    Can you please follow the below step and let us know if this worked

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2005050916281848

    Rafeeq


  • 3.  RE: Server status is 'Disabled' on Symantec System Center Console. Clients are not showing up on groups.

    Posted Jul 23, 2009 11:11 AM
    Make sure that the following two Symantec processes are running

    Rtvscan.exe
    Pds.exe


    If those will not start, then you may have to uninstall and reinstall Symantec AntiVirus.




  • 4.  RE: Server status is 'Disabled' on Symantec System Center Console. Clients are not showing up on groups.

    Posted Jul 23, 2009 11:22 AM
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2005050916281848 - I checked the items on that article except for the force re-creation of the pki information.  I would like to avoid unistalling/reinstalling..

    I do see processes Rtvscan.exe and Pds.exe running in task manager.

    Here is what I found on the event log....

    Event ID 62

    Symantec AntiVirus communications layer failed to initialize. Remote manageability has been disabled. An error occurred while initializing SSL-based communication. Error code: 0x20000022.



  • 5.  RE: Server status is 'Disabled' on Symantec System Center Console. Clients are not showing up on groups.



  • 6.  RE: Server status is 'Disabled' on Symantec System Center Console. Clients are not showing up on groups.

    Posted Jul 24, 2009 04:07 AM
    @cpw41: I think your PKI might have become corrupt. Do you see any 0 KB files in "pki\private-keys"? Otherwise they should be 1 KB.


  • 7.  RE: Server status is 'Disabled' on Symantec System Center Console. Clients are not showing up on groups.

    Posted Jul 24, 2009 04:22 AM
    Can you try to do a repair?


  • 8.  RE: Server status is 'Disabled' on Symantec System Center Console. Clients are not showing up on groups.

    Posted Jul 24, 2009 09:44 AM
    Sorry I should have mentioned that the server is on Windows Server 2003 and in a Windows environment for clients.

    The files in pki\private-keys are 1KB.

    I tried a repair but I can waiting for off-hours to be able to reboot the server.  

    Thanks for the responses so far!!