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Server Status Set to Offline on the Client

Created: 17 Jul 2012 • Updated: 23 Jul 2012 | 9 comments
This issue has been solved. See solution.

Hello,

Before I start, I wanted to say that I have checked a ton of threads and none of them pertain to this issue.  I am also running Symantec Endpoint Protection Version 11

Recently, a couple computers at a location stopped replying with the AV server.  The policy serial numbers have remained the same but the server shows up as offline on both the client and server.  I have the AV working with active directory as well.  The OU that the computers are under has it's own set up policies and is not inheriting from the previous OU.  The weird thing is that these computers were receiving policy updates not more than month ago and they randomly stopped working.

I have tried taking the SyLink.xml file from working computers on the same OU and tried copying to the non-updating computers and it still seems to not be working.

Does anyone have any suggestions?  I would be more than happy to give more info if needed!

Comments 9 CommentsJump to latest comment

_Brian's picture

Are you able to change the location on the client?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Zander.ap's picture

Doesn't the policy serial number change when you switch between locations?  That number is the same on both working computers and the non-working ones.  They are also in the same OU on active directory.

_Brian's picture

If your moving from different groups or locations, the policy may potentially change. It depends on if the groups are all inheriting from the parent group.

In this case it sounds like the client simply cannot communicate with the SEPM.

Check this article on turning on sylink logging and upload the logs here for review:

https://www.symantec.com/business/support/index?page=content&id=TECH104758

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Zander.ap's picture

Thank you for the input thus far.  Here's the log file:

07/18 10:53:47 [3636] ~~~Sylink log started. (SEP Product Version in registry: 11.0.6005.562, Sylink File Version: 11.0.6005.440)
07/18 10:53:47 [3636] Stored HostGUID=88743E96AC1C014501912A567805602F; outlen=16
07/18 10:53:47 [3636] <RestoreSettings>Stored UserGuid=0; outlen=2
07/18 10:53:47 [3636] <mfn_DecodeSSN>Sygate-SSN=25620
07/18 10:53:47 [3636] <mfn_DecodeSSN>Read CSN=25621
07/18 10:53:47 [3636] <mfn_DecodeSSN>Sygate-SSN=36
07/18 10:53:47 [3636] <mfn_DecodeSSN>Read CSN=37
07/18 10:53:47 [3636] Product Type=1,Major Ver=5,Minor Ver=1,Platform ID=2,OSType=17105154
07/18 10:53:47 [3636] OS=Windows XP Professional ; number=5.1.2600
07/18 10:53:47 [3636] SyLinkCreateInstance => Instance created: 01D2E710 Registry path: SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK
07/18 10:53:47 [3636] <GetOnlineNicInfo>:Netport Count=1
07/18 10:53:47 [3636] <GetOnlineNicInfo>:NicInfo<SSANICs><SSANIC Ip="172.28.5.106" Mac="00-21-70-1f-00-e1" Gateway="172.28.5.1" SubnetMask="255.255.255.0"/></SSANICs>
07/18 10:53:47 [3636] SyLinkCreateConfig => Created instance: 01CD2BC0
07/18 10:53:47 [3636] UseNewConfig => Created m_hNewConfig: 01CD2BC0
07/18 10:53:47 [3636] Importing ConfigObject: 01CEC008 into: 01CD2BC0
07/18 10:53:47 [3636] Importing ConfigObject: 01CEC008 into: 01CED2B0
07/18 10:53:47 [3636] <PostEvent>stopping...ignore event ID=EVENT_SYLINK_CONFIG_SETTING_CHANGED
07/18 10:53:47 [3636] SSA packageType is set as 105
07/18 10:53:47 [3636] SyLinkDeleteConfig => Deleting instance: 01CEC008
07/18 10:53:47 [3636] <SetHiStatus>HI status is changed to=3; reason=105; rule=Host Integrity check is disabled.
 Host Integrity policy has been disabled by the administrator.
07/18 10:53:48 [3636] SyLinkCreateConfig => Created instance: 02FAF008
07/18 10:53:48 [3636] SetCurLocationName: Name is set to - Default
07/18 10:53:48 [3636] SetCurLocationID: ID is set to - 0251596EAC1C01450041324883B77A9E
07/18 10:53:48 [3636] SyLinkCreateConfig => Created instance: 02EEAB50
07/18 10:53:48 [3636] RemeberCurrentGroup=0,RememberCurrentPolicyMode=0
07/18 10:53:48 [3636] Importing ConfigObject: 02EEAB50 into: 01CD2BC0
07/18 10:53:48 [3636] Importing ConfigObject: 02EEAB50 into: 01CED2B0
07/18 10:53:48 [3636] <PostEvent>stopping...ignore event ID=EVENT_SYLINK_CONFIG_SETTING_CHANGED
07/18 10:53:48 [3636] SyLinkDeleteConfig => Deleting instance: 02EEAB50
07/18 10:53:48 [3636] SyLinkDeleteConfig => Deleting instance: 02FAF008
07/18 10:53:49 [3636] <CSyLink::Start()>
07/18 10:53:49 [3636] <CSyLink::ImportConfigFile()>
07/18 10:53:49 [3636] CUpdateConfig::Dump
07/18 10:53:49 [3636] </CSyLink::ImportConfigFile()>
07/18 10:53:49 [3636] <GetDomainHostName>msz_DomainName is taken from szDomainName
07/18 10:53:49 [3636] <GetDomainHostName>DomainName (Final)=spartanshops.sjsu.edu
07/18 10:53:49 [3636] <HWID CSyLink::GetHardwareKey> Get Hardware ID
07/18 10:53:49 [3636] <HWID CSyLink::GetHardwareKey> Hardware ID assigned: ECACD0F39D5A3EEAD9D0D871BF5B3F81
07/18 10:53:49 [3636] <Start>Unable to create Session with 'User Proxy' settings - Proxy Server: Error Code: 87
07/18 10:53:49 [3636] <Start>Unable to create Session with 'No Proxies' settings - Error Code: 87
07/18 10:53:49 [3636] <CSyLink::LoadLUInfo> Previous LU data was not loaded or found
07/18 10:53:49 [3448] <ScheduleNextUpdate>Manually assigned heartbeat=4279383231 seconds
07/18 10:53:49 [3028] <HeartbeatThreadProc:>Thread is about to begin..
07/18 10:53:49 [3448] Successfully created the heartbeat thread
07/18 10:53:49 [3636] <Start>Started, contact SMS every 300 seconds
07/18 10:53:49 [3636] <PostEvent>going to post event=EVENT_SYLINK_CONFIG_SETTING_CHANGED
07/18 10:53:49 [3636] <PostEvent>done post event=EVENT_SYLINK_CONFIG_SETTING_CHANGED, return=0
07/18 10:53:49 [3636] </CSyLink::Start()>
07/18 10:53:49 [3636] <SetClientAuth>Received new User/Domain from SMC..  User: apugliese User Domain: spartanshops
07/18 10:53:49 [3636] <SetClientAuth>Getting RDNS Domain Name (user domain in AD setup)..
07/18 10:53:49 [3636] <GetLoginRdnsDomain>DNS domain=SPARTANSHOPS.SJSU.EDU
07/18 10:53:49 [3636] <SetClientAuth>Setting the User Domain to RDNS Domain ..
07/18 10:53:49 [3636] <SetClientAuth>Logged in user info set to: SPARTANSHOPS.SJSU.EDU/apugliese
07/18 10:53:49 [3636] <SetClientAuth>Marking User Change Notify to redo registration..
07/18 10:53:50 [3028] <CheckHeartbeatTimer>====== Heartbeat loop starts at 10:53:50 ======
07/18 10:53:50 [3008] SyLinkCreateConfig => Created instance: 02FAF008
07/18 10:53:50 [3008] Importing ConfigObject: 01CED2B0 into: 02FAF008
07/18 10:53:50 [3008] SyLinkDeleteConfig => Deleting instance: 02FAF008
07/18 10:53:50 [3028] <GetOnlineNicInfo>:Netport Count=1
07/18 10:53:50 [3028] <GetOnlineNicInfo>:NicInfo<SSANICs><SSANIC Ip="172.28.5.106" Mac="00-21-70-1f-00-e1" Gateway="172.28.5.1" SubnetMask="255.255.255.0"/></SSANICs>
07/18 10:53:51 [3028] <CalcAgentHashKey>:CH=49D29244AC1C014501ABCD5E3CAE7F891SSI-POS-31spartanshops.sjsu.eduECACD0F39D5A3EEAD9D0D871BF5B3F81
07/18 10:53:51 [3028] <CalcAgentHashKey>:CHKey=4F4536BF7E68E0455046D84A94EC1D53
07/18 10:53:51 [3028] <CalcAgentHashKey>:C=49D29244AC1C014501ABCD5E3CAE7F891SSI-POS-31spartanshops.sjsu.edu
07/18 10:53:51 [3028] <CalcAgentHashKey>:CKey=A559D495C07B8D262CC5BD0F8FFF744B
07/18 10:53:51 [3028] <CalcAgentHashKey>:UCH=49D29244AC1C014501ABCD5E3CAE7F890apuglieseSPARTANSHOPS.SJSU.EDUSSI-POS-31spartanshops.sjsu.eduECACD0F39D5A3EEAD9D0D871BF5B3F81
07/18 10:53:51 [3028] <CalcAgentHashKey>:UCHKey=E9392E540A071E20B5FE905E698D777F
07/18 10:53:51 [3028] <CalcAgentHashKey>:UC=49D29244AC1C014501ABCD5E3CAE7F890apuglieseSPARTANSHOPS.SJSU.EDUSSI-POS-31spartanshops.sjsu.edu
07/18 10:53:51 [3028] <CalcAgentHashKey>:UCKey=34E530D85BB4E98189DBE35D98B151AB
07/18 10:53:51 [3028] <DoHeartbeat>HardwareID=ECACD0F39D5A3EEAD9D0D871BF5B3F81
07/18 10:53:51 [3028] <DoHeartbeat>CHKey=4F4536BF7E68E0455046D84A94EC1D53
07/18 10:53:51 [3028] <DoHeartbeat>CKey=A559D495C07B8D262CC5BD0F8FFF744B
07/18 10:53:51 [3028] <DoHeartbeat>UCHKey=E9392E540A071E20B5FE905E698D777F
07/18 10:53:51 [3028] <DoHeartbeat>UCKey=34E530D85BB4E98189DBE35D98B151AB
07/18 10:53:51 [3028] <DoHeartbeat> Set heartbeat event
07/18 10:53:51 [3028] Use new configuration
07/18 10:53:51 [3028] <RegHeartbeatProc>====== Reg Heartbeat loop starts at 10:53:51 ======
07/18 10:53:51 [3028] HEARTBEAT: Check Point 1
07/18 10:53:51 [3028] <GetFirstSEMServer> Selecting a random server
07/18 10:53:51 [3028] HEARTBEAT: Check Point 2
07/18 10:53:51 [3028] <PostEvent>going to post event=EVENT_SERVER_CONNECTING
07/18 10:53:51 [3028] <PostEvent>done post event=EVENT_SERVER_CONNECTING, return=0
07/18 10:53:51 [3028] HEARTBEAT: Check Point 3
07/18 10:53:51 [3028] <RegHeartbeatProc>Setting the session timeout on Profile Session (Registration) to 30000
07/18 10:53:51 [3028] HEARTBEAT: Check Point 4
07/18 10:53:51 [3028] <RegHeartbeatProc>===Registration STAGE===
07/18 10:53:51 [3028] <MakeRegisterData:>logon id (domain/user)=SPARTANSHOPS.SJSU.EDU/apugliese
07/18 10:53:51 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading current group:My Company\spartanshops\SSI Computers OU\Epicor POS OU\Event Center
07/18 10:53:51 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading current mode:1
07/18 10:53:51 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading preferred group:My Company\spartanshops\SSI Computers OU\Epicor POS OU
07/18 10:53:51 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading preferred mode:1
07/18 10:53:51 [3028] <GeneratePreferredGroupAndModeInRegistration:>It will remember nothing, PreferredGroup is My Company\spartanshops\SSI Computers OU\Epicor POS OU, PreferredMode is 1
07/18 10:53:51 [3028] <MakeRegisterData:>XML data: <?xml version="1.0" encoding="UTF-8" ?><SSARegData NameSpace="rpc"><AgentInfo DomainID="49D29244AC1C014501ABCD5E3CAE7F89" AgentType="105" UserDomain="SPARTANSHOPS.SJSU.EDU" LoginUser="apugliese" ComputerDomain="spartanshops.sjsu.edu" ComputerName="SSI-POS-31" PreferredGroup="My%20Company%5cspartanshops%5cSSI%20Computers%20OU%5cEpicor%20POS%20OU" PreferredMode="1" HardwareKey="ECACD0F39D5A3EEAD9D0D871BF5B3F81" SiteDomainName=""/>

<SSAHostInfo><NetworkIdentity UserDomain="SPARTANSHOPS.SJSU.EDU" LogonUser="apugliese" HostDomain="spartanshops.sjsu.edu" HostName="SSI-POS-31" HostDesc="" />

<SSAProduct Version="11.0.6005.562" />

<SSAOS Version="5.1.2600" Desc="Windows%20XP%20Professional%20" Type="17105154" ServicePack="Service%20Pack%203"/>

<Processor ProcessorType="x86%20Family%206%20Model%2015%20Stepping%2013" ProcessorClock="1795" ProcessorNum="2"/>

<Memory Size="3477643264"/>

<BIOS Version="DELL%20%20%20-%2015"/>

<TpmDevice Id="0"/>

<SSAProfile Version="5.0.0" SerialNumber="DD21-02%2f22%2f2012%2017%3a26%3a10%20463"/>

<SSAIDS Version="" SerialNumber=""/>

<SSAUTC Bias="480" />

<DNSs><DNS Address="130.65.103.201"/><DNS Address="130.65.103.202"/></DNSs>

<DHCPServer Address="172.28.1.37"/><SSANICs><SSANIC Ip="172.28.5.106" Mac="00-21-70-1f-00-e1" Gateway="172.28.5.1" SubnetMask="255.255.255.0"/></SSANICs>

</SSAHostInfo>

</SSARegData>
07/18 10:53:51 [3028] <SyLink>[MakeRegisterData] registration Hardware Key=ECACD0F39D5A3EEAD9D0D871BF5B3F81
07/18 10:53:51 [3028] ************Reg CSN=38
07/18 10:53:51 [3028] <mfn_GenPostData (for Registration):>Request is: s_origin_length: 1363

s_session_id: ECACD0F39D5A3EEAD9D0D871BF5B3F81

Sygate-SSN: 38

<?xml version="1.0" encoding="UTF-8" ?><SSARegData NameSpace="rpc"><AgentInfo DomainID="49D29244AC1C014501ABCD5E3CAE7F89" AgentType="105" UserDomain="SPARTANSHOPS.SJSU.EDU" LoginUser="apugliese" ComputerDomain="spartanshops.sjsu.edu" ComputerName="SSI-POS-31" PreferredGroup="My%20Company%5cspartanshops%5cSSI%20Computers%20OU%5cEpicor%20POS%20OU" PreferredMode="1" HardwareKey="ECACD0F39D5A3EEAD9D0D871BF5B3F81" SiteDomainName=""/>

<SSAHostInfo><NetworkIdentity UserDomain="SPARTANSHOPS.SJSU.EDU" LogonUser="apugliese" HostDomain="spartanshops.sjsu.edu" HostName="SSI-POS-31" HostDesc="" />

<SSAProduct Version="11.0.6005.562" />

<SSAOS Version="5.1.2600" Desc="Windows%20XP%20Professional%20" Type="17105154" ServicePack="Service%20Pack%203"/>

<Processor ProcessorType="x86%20Family%206%20Model%2015%20Stepping%2013" ProcessorClock="1795" ProcessorNum="2"/>

<Memory Size="3477643264"/>

<BIOS Version="DELL%20%20%20-%2015"/>

<TpmDevice Id="0"/>

<SSAProfile Version="5.0.0" SerialNumber="DD21-02%2f22%2f2012%2017%3a26%3a10%20463"/>

<SSAIDS Version="" SerialNumber=""/>

<SSAUTC Bias="480" />

<DNSs><DNS Address="130.65.103.201"/><DNS Address="130.65.103.202"/></DNSs>

<DHCPServer Address="172.28.1.37"/><SSANICs><SSANIC Ip="172.28.5.106" Mac="00-21-70-1f-00-e1" Gateway="172.28.5.1" SubnetMask="255.255.255.0"/></SSANICs>

</SSAHostInfo>

</SSARegData>
07/18 10:53:51 [3028] <SendRegistrationRequest:>http://ssi-av-01:8014 [encrypted data]
07/18 10:53:51 [3028] 10:53:51=>Send HTTP REQUEST
07/18 10:53:51 [3028] 10:53:51=>HTTP REQUEST sent
07/18 10:53:51 [3028] <ParseErrorCode:>12007=>The Server name could not be resolved.
07/18 10:53:51 [3028] 10:53:51=>QUERY return code
07/18 10:53:51 [3028] 10:53:51=>QUERY return code completed
07/18 10:53:51 [3028] <SendRegistrationRequest:>SMS return=0
07/18 10:53:51 [3028] <ParseHTTPStatusCode:>0=>Uninterpreted Status
07/18 10:53:51 [3028] <SendRegistrationRequest:>ERR to query content length
07/18 10:53:51 [3028] <SendRegistrationRequest:>Content Lenght =>
07/18 10:53:51 [3028] HTTP returns status code=0
07/18 10:53:51 [3028] <SendRegistrationRequest:>RECEIVE STAGE COMPLETED
07/18 10:53:51 [3028] <SendRegistrationRequest:>COMPLETED, returned 5
07/18 10:53:51 [3028] HEARTBEAT: Check Point 5.1
07/18 10:53:51 [3028] <RegHeartbeatProc>switch to another server
07/18 10:53:51 [3028] HEARTBEAT: Check Point 9
07/18 10:53:51 [3028] HEARTBEAT: Check Point 8
07/18 10:53:51 [3028] <PostEvent>going to post event=EVENT_SERVER_DISCONNECTED
07/18 10:53:51 [3028] <PostEvent>done post event=EVENT_SERVER_DISCONNECTED, return=0
07/18 10:53:52 [3028] HEARTBEAT: Check Point 1
07/18 10:53:52 [3028] HEARTBEAT: Check Point 2
07/18 10:53:52 [3028] <PostEvent>going to post event=EVENT_SERVER_CONNECTING
07/18 10:53:52 [3028] <PostEvent>done post event=EVENT_SERVER_CONNECTING, return=0
07/18 10:53:52 [3028] HEARTBEAT: Check Point 3
07/18 10:53:52 [3028] <RegHeartbeatProc>Setting the session timeout on Profile Session (Registration) to 30000
07/18 10:53:52 [3028] HEARTBEAT: Check Point 4
07/18 10:53:52 [3028] <RegHeartbeatProc>===Registration STAGE===
07/18 10:53:52 [3028] <MakeRegisterData:>logon id (domain/user)=SPARTANSHOPS.SJSU.EDU/apugliese
07/18 10:53:52 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading current group:My Company\spartanshops\SSI Computers OU\Epicor POS OU\Event Center
07/18 10:53:52 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading current mode:1
07/18 10:53:52 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading preferred group:My Company\spartanshops\SSI Computers OU\Epicor POS OU
07/18 10:53:52 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading preferred mode:1
07/18 10:53:52 [3028] <GeneratePreferredGroupAndModeInRegistration:>It will remember nothing, PreferredGroup is My Company\spartanshops\SSI Computers OU\Epicor POS OU, PreferredMode is 1
07/18 10:53:52 [3028] <MakeRegisterData:>XML data: <?xml version="1.0" encoding="UTF-8" ?><SSARegData NameSpace="rpc"><AgentInfo DomainID="49D29244AC1C014501ABCD5E3CAE7F89" AgentType="105" UserDomain="SPARTANSHOPS.SJSU.EDU" LoginUser="apugliese" ComputerDomain="spartanshops.sjsu.edu" ComputerName="SSI-POS-31" PreferredGroup="My%20Company%5cspartanshops%5cSSI%20Computers%20OU%5cEpicor%20POS%20OU" PreferredMode="1" HardwareKey="ECACD0F39D5A3EEAD9D0D871BF5B3F81" SiteDomainName=""/>

<SSAHostInfo><NetworkIdentity UserDomain="SPARTANSHOPS.SJSU.EDU" LogonUser="apugliese" HostDomain="spartanshops.sjsu.edu" HostName="SSI-POS-31" HostDesc="" />

<SSAProduct Version="11.0.6005.562" />

<SSAOS Version="5.1.2600" Desc="Windows%20XP%20Professional%20" Type="17105154" ServicePack="Service%20Pack%203"/>

<Processor ProcessorType="x86%20Family%206%20Model%2015%20Stepping%2013" ProcessorClock="1795" ProcessorNum="2"/>

<Memory Size="3477643264"/>

<BIOS Version="DELL%20%20%20-%2015"/>

<TpmDevice Id="0"/>

<SSAProfile Version="5.0.0" SerialNumber="DD21-02%2f22%2f2012%2017%3a26%3a10%20463"/>

<SSAIDS Version="" SerialNumber=""/>

<SSAUTC Bias="480" />

<DNSs><DNS Address="130.65.103.201"/><DNS Address="130.65.103.202"/></DNSs>

<DHCPServer Address="172.28.1.37"/><SSANICs><SSANIC Ip="172.28.5.106" Mac="00-21-70-1f-00-e1" Gateway="172.28.5.1" SubnetMask="255.255.255.0"/></SSANICs>

</SSAHostInfo>

</SSARegData>
07/18 10:53:52 [3028] <SyLink>[MakeRegisterData] registration Hardware Key=ECACD0F39D5A3EEAD9D0D871BF5B3F81
07/18 10:53:52 [3028] ************Reg CSN=39
07/18 10:53:52 [3028] <mfn_GenPostData (for Registration):>Request is: s_origin_length: 1363

s_session_id: ECACD0F39D5A3EEAD9D0D871BF5B3F81

Sygate-SSN: 39

<?xml version="1.0" encoding="UTF-8" ?><SSARegData NameSpace="rpc"><AgentInfo DomainID="49D29244AC1C014501ABCD5E3CAE7F89" AgentType="105" UserDomain="SPARTANSHOPS.SJSU.EDU" LoginUser="apugliese" ComputerDomain="spartanshops.sjsu.edu" ComputerName="SSI-POS-31" PreferredGroup="My%20Company%5cspartanshops%5cSSI%20Computers%20OU%5cEpicor%20POS%20OU" PreferredMode="1" HardwareKey="ECACD0F39D5A3EEAD9D0D871BF5B3F81" SiteDomainName=""/>

<SSAHostInfo><NetworkIdentity UserDomain="SPARTANSHOPS.SJSU.EDU" LogonUser="apugliese" HostDomain="spartanshops.sjsu.edu" HostName="SSI-POS-31" HostDesc="" />

<SSAProduct Version="11.0.6005.562" />

<SSAOS Version="5.1.2600" Desc="Windows%20XP%20Professional%20" Type="17105154" ServicePack="Service%20Pack%203"/>

<Processor ProcessorType="x86%20Family%206%20Model%2015%20Stepping%2013" ProcessorClock="1795" ProcessorNum="2"/>

<Memory Size="3477643264"/>

<BIOS Version="DELL%20%20%20-%2015"/>

<TpmDevice Id="0"/>

<SSAProfile Version="5.0.0" SerialNumber="DD21-02%2f22%2f2012%2017%3a26%3a10%20463"/>

<SSAIDS Version="" SerialNumber=""/>

<SSAUTC Bias="480" />

<DNSs><DNS Address="130.65.103.201"/><DNS Address="130.65.103.202"/></DNSs>

<DHCPServer Address="172.28.1.37"/><SSANICs><SSANIC Ip="172.28.5.106" Mac="00-21-70-1f-00-e1" Gateway="172.28.5.1" SubnetMask="255.255.255.0"/></SSANICs>

</SSAHostInfo>

</SSARegData>
07/18 10:53:52 [3028] <SendRegistrationRequest:>http://172.28.1.69:8014 [encrypted data]
07/18 10:53:52 [3028] 10:53:52=>Send HTTP REQUEST
07/18 10:53:52 [3028] 10:53:52=>HTTP REQUEST sent
07/18 10:53:52 [3028] <ParseErrorCode:>12007=>The Server name could not be resolved.
07/18 10:53:52 [3028] 10:53:52=>QUERY return code
07/18 10:53:52 [3028] 10:53:52=>QUERY return code completed
07/18 10:53:52 [3028] <SendRegistrationRequest:>SMS return=0
07/18 10:53:52 [3028] <ParseHTTPStatusCode:>0=>Uninterpreted Status
07/18 10:53:52 [3028] <SendRegistrationRequest:>ERR to query content length
07/18 10:53:52 [3028] <SendRegistrationRequest:>Content Lenght =>
07/18 10:53:52 [3028] HTTP returns status code=0
07/18 10:53:52 [3028] <SendRegistrationRequest:>RECEIVE STAGE COMPLETED
07/18 10:53:52 [3028] <SendRegistrationRequest:>COMPLETED, returned 5
07/18 10:53:52 [3028] HEARTBEAT: Check Point 5.1
07/18 10:53:52 [3028] <ScheduleNextUpdate>new scheduled heartbeat=32 seconds
07/18 10:53:52 [3028] HEARTBEAT: Check Point 8
07/18 10:53:52 [3028] <PostEvent>going to post event=EVENT_SERVER_DISCONNECTED
07/18 10:53:52 [3028] <PostEvent>done post event=EVENT_SERVER_DISCONNECTED, return=0
07/18 10:53:52 [3028] <RegHeartbeatProc>====== Registration Procedure stops at 10:53:52 ======
07/18 10:53:52 [3028] HEARTBEAT: Check Point 10
07/18 10:53:52 [3028] HEARTBEAT: Check Point Complete
07/18 10:53:52 [3028] <RegHeartbeatProc>Done, Heartbeat=32seconds
07/18 10:53:52 [3028] HeartbeatProcFailed to get profile with proxy setting 1
07/18 10:53:52 [3028] <CheckHeartbeatTimer>====== Heartbeat loop stops at 10:53:52 ======
07/18 10:54:24 [3028] <CheckHeartbeatTimer>====== Heartbeat loop starts at 10:54:24 ======
07/18 10:54:25 [3028] <GetOnlineNicInfo>:Netport Count=1
07/18 10:54:25 [3028] <GetOnlineNicInfo>:NicInfo<SSANICs><SSANIC Ip="172.28.5.106" Mac="00-21-70-1f-00-e1" Gateway="172.28.5.1" SubnetMask="255.255.255.0"/></SSANICs>
07/18 10:54:25 [3028] <CalcAgentHashKey>:CH=49D29244AC1C014501ABCD5E3CAE7F891SSI-POS-31spartanshops.sjsu.eduECACD0F39D5A3EEAD9D0D871BF5B3F81
07/18 10:54:25 [3028] <CalcAgentHashKey>:CHKey=4F4536BF7E68E0455046D84A94EC1D53
07/18 10:54:25 [3028] <CalcAgentHashKey>:C=49D29244AC1C014501ABCD5E3CAE7F891SSI-POS-31spartanshops.sjsu.edu
07/18 10:54:25 [3028] <CalcAgentHashKey>:CKey=A559D495C07B8D262CC5BD0F8FFF744B
07/18 10:54:25 [3028] <CalcAgentHashKey>:UCH=49D29244AC1C014501ABCD5E3CAE7F890apuglieseSPARTANSHOPS.SJSU.EDUSSI-POS-31spartanshops.sjsu.eduECACD0F39D5A3EEAD9D0D871BF5B3F81
07/18 10:54:25 [3028] <CalcAgentHashKey>:UCHKey=E9392E540A071E20B5FE905E698D777F
07/18 10:54:25 [3028] <CalcAgentHashKey>:UC=49D29244AC1C014501ABCD5E3CAE7F890apuglieseSPARTANSHOPS.SJSU.EDUSSI-POS-31spartanshops.sjsu.edu
07/18 10:54:25 [3028] <CalcAgentHashKey>:UCKey=34E530D85BB4E98189DBE35D98B151AB
07/18 10:54:25 [3028] <DoHeartbeat>HardwareID=ECACD0F39D5A3EEAD9D0D871BF5B3F81
07/18 10:54:25 [3028] <DoHeartbeat>CHKey=4F4536BF7E68E0455046D84A94EC1D53
07/18 10:54:25 [3028] <DoHeartbeat>CKey=A559D495C07B8D262CC5BD0F8FFF744B
07/18 10:54:25 [3028] <DoHeartbeat>UCHKey=E9392E540A071E20B5FE905E698D777F
07/18 10:54:25 [3028] <DoHeartbeat>UCKey=34E530D85BB4E98189DBE35D98B151AB
07/18 10:54:25 [3028] <DoHeartbeat> Set heartbeat event
07/18 10:54:25 [3028] Use new configuration
07/18 10:54:25 [3028] <CSyLink::IndexHeartbeatProc()>
07/18 10:54:25 [3028] <IndexHeartbeatProc> Got ConfigObject to proceed the operation.. pSylinkConfig: 01CED2B0
07/18 10:54:25 [3028] <IndexHeartbeatProc>====== Reg Heartbeat loop starts at 10:54:25 ======
07/18 10:54:25 [3028] HEARTBEAT: Check Point 1
07/18 10:54:25 [3028] Get First Server!
07/18 10:54:25 [3028] <GetFirstSEMServer> Selecting a random server
07/18 10:54:25 [3028] HEARTBEAT: Check Point 2
07/18 10:54:25 [3028] <PostEvent>going to post event=EVENT_SERVER_CONNECTING
07/18 10:54:25 [3028] <PostEvent>done post event=EVENT_SERVER_CONNECTING, return=0
07/18 10:54:25 [3028] HEARTBEAT: Check Point 3
07/18 10:54:25 [3028] mfn_CreateInetSession: Session is NULL for users's proxy setting .. Communication id bound to FAIL..
07/18 10:54:25 [3028] Throw Internet Exception, Error Code=2;AH: failed to open internet.
07/18 10:54:25 [3028] CInternetException: <IndexHeartbeatProc>: The system cannot find the file specified.

07/18 10:54:25 [3028] <PostEvent>going to post event=EVENT_SERVER_DISCONNECTED
07/18 10:54:25 [3028] <PostEvent>done post event=EVENT_SERVER_DISCONNECTED, return=0
07/18 10:54:25 [3028] <IndexHeartbeatProc>====== IndexHeartbeat Procedure stops at 10:54:25 ======
07/18 10:54:25 [3028] <IndexHeartbeatProc>Set Heartbeat Result= 0
07/18 10:54:25 [3028] <IndexHeartbeatProc>Sylink Comm.Flags: 'Connection Failed' = 1, 'Using Backup Sylink' = 0, 'Using Location Config' = 0
07/18 10:54:25 [3028] <IndexHeartbeatProc>Connection Failed! No Inet Session available for the proxy
07/18 10:54:25 [3028] Use new configuration
07/18 10:54:25 [3028] HEARTBEAT: Check Point Complete
07/18 10:54:25 [3028] <IndexHeartbeatProc>Done, Heartbeat=32seconds
07/18 10:54:25 [3028] </CSyLink::IndexHeartbeatProc()>
07/18 10:54:25 [3028] HeartbeatProcFailed to get profile with proxy setting 2
07/18 10:54:25 [3028] <CheckHeartbeatTimer>====== Heartbeat loop stops at 10:54:25 ======
 

 

Zander.ap's picture

*bump

Just trying to get on the front page again.  ^_^

Zander.ap's picture

Since no one could help with this I found my own fix for it.  Basically, my log file says that there was some proxy setting that was redirecting the connection between the server and client.

Clients were being blocked by a proxy setting in Windows. We do not know how the proxy started by it did so in order to delete the settings we have to do the following.

  • Start the registry editor by typing regedit using run.
  • Locate HKEY_USERS/.DEFAULT/Software/Microsoft/Windows/Internet Settings.
  • Under here delete "ProxyServer" and set "ProxyEnable" to 0.
  • Then navigate to HKEY_USERS/.DEFAULT/Software/Microsoft/Windows/Internet Settings/Connections and delete the two registry entities.
  • Close out of regedit and type in the run dialog box "smc -stop" followed by "smc -start". Update the policy and the station should work.

Hopefully this helped everyone.

SOLUTION
Ian_C.'s picture

If only I had seen this earlier, I could have pointed you at article #104926 as taken from this thread: https://www-secure.symantec.com/connect/articles/usage-proxy-settings-sep-11x-client-communication

 

Please mark the post that best solves your problem as the answer to this thread.