Endpoint Protection

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  • 1.  Servers hungs up Event ID 51"An error was detected on device during a paging operation"

    Posted Sep 04, 2014 11:53 AM

    Hi all,

    For about one month we have faced this issue. The server works ok during the day but at some time in the night, it hungs up so when I come to the office in the morning I have to reset the virtual server (not restart because it doesn't accept that order) and then it works ok as I said.

    I saw that the process named httpd.exe is consuming a lot of NP memory so I think that the issue is related with memory handle, paging and things like that. I investigated a lot and I'll show you the things that I already tried with no success.

     

    • Cancelled the backup job of the VM.
    • Update and then reinstall the VmTools (because I saw some relationship between the time of the issue on the system log and the app log).
    • Manual migration og the VM to diferent hosts and with different users.
    • Change the connection tipe (PULL instead of PUSH) and heartbeat.
    • Change some registry values to cleanup the page file at 60% instead of 80% as default on the OS.
    • Increment the pagefile.
    • Increase the physical memory
    • Register some DCOM components again (changing some permissions).

     

    The only thing that worked was restart the server at 6:00 p.m. so the server didn't hung during the night, but yes did the day after.

    The OS is Windows Server Enterprise 2008 x64.

    RAM: 8gb

    Free Sapce on disk: 13.9gb

    SEPM version: 12.1.4

    clients on SEPM: 3058 (online: 2500)

    We worked with a lot of differents locations and subnets so we use IpSec to block the traffic during the day and release it after 5:00 p.m. but the blocked IP are not the mayor.

     

    Hope you can help

    Thanks in advance



  • 2.  RE: Servers hungs up Event ID 51"An error was detected on device during a paging operation"

    Posted Sep 04, 2014 02:44 PM

    May need to enable advanced debugging:

    How to debug the Symantec Endpoint Protection Manager



  • 3.  RE: Servers hungs up Event ID 51"An error was detected on device during a paging operation"

    Posted Sep 04, 2014 03:02 PM

    Done I collected all the logs. If you want I can paste here the catalina and the smc-server-0.



  • 4.  RE: Servers hungs up Event ID 51"An error was detected on device during a paging operation"

    Posted Sep 04, 2014 03:42 PM

    You can. Is the server currently experiencing the issue? May want to turn them on and let them run until the issue happens so they show up in the log(s).



  • 5.  RE: Servers hungs up Event ID 51"An error was detected on device during a paging operation"

    Posted Sep 09, 2014 08:47 AM
      |   view attached

    Ok I attached both log files just to see if anything there is not correct. I didn't saw anything extrange but maybe you can.

     

    Thanks in advance

    Attachment(s)

    zip
    logs_46.zip   508 KB 1 version