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Servers not showing as a GUP in SEPM

Created: 01 Feb 2013 • Updated: 01 Feb 2013 | 12 comments
This issue has been solved. See solution.

I added servers to the multiple GUP setting. Only a few out of a dozen are showing in SEPM as GUPs. It took a couple days for the last two to show. But I can look on all the server system logs in SEP and they are setup for GUP. How long does it usually take for them to update in SEPM, and when will the SEP clients near the GUP redirect to the local GUP?

Thanks

SEP and SEPM v 11.0.7200.1147

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.Brian's picture

Depends on the heartbeat as to when they will check in and pickup the latest policy. What is it set to?

You can also use the GUP monitor to verify GUPs

SEP Content Distribution Monitor / GUP monitoring tool.

Article:TECH156558  |  Created: 2011-03-25  |  Updated: 2012-03-28  |  Article URL http://www.symantec.com/docs/TECH156558

 

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nathans77's picture

I cannot for some reason find where the heartbeat setting is.

I actually did the GUP monitor yesterday. :)

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

.Brian's picture

Clients page

Policies tab

Communication Settings

Check the "Heartbeat Interval" setting

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nathans77's picture

Ah, thanks.

See attachment. Does it look good?

sepm heartbeat.JPG

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

.Brian's picture

Go to the GUP and open a Run prompt

type smc -stop

wait 10-15 seconds (SEP icon will disappear)

than type smc -start

Check the System log on the SEP client. Does it show that it now acting as a GUP?

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SOLUTION
nathans77's picture

The log shows..."Start serving as the Group Update Provider (proxy server)."

It said this yesterday, but didn't today before stop and start. Maybe a reason it wasn't fully working? hmm

Now SEPM shows it as True for GUP.

So the clients at that site will pick up the GUP during the heartbeat interval?

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

.Brian's picture

Yes, you should be good to go now. Once clients check in, they will get the command to go to that GUP for updates.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

nathans77's picture

Awesome! Thanks for the help Brian!

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

Ashish-Sharma's picture

Hi,

Check this artical and configure GUP.

 

Guide to create the GUP for remote location
 
 
Video’s created on Group Update Provider on the Symantec Connect website.
 
 

 

Group Update Provider: Sizing and Scaling Guidelines

http://www.symantec.com/business/support/index?page=content&id=TECH95353

Best Practices with Symantec Endpoint Protection (SEP) Group Update Providers (GUP)

http://www.symantec.com/business/support/index?page=content&id=TECH93813

 

Configuring the Group Update Provider (GUP) in Symantec Endpoint Protection 11.0 RU5

http://www.symantec.com/business/support/index?page=content&id=TECH96419&locale=en_US

Thanks In Advance

Ashish Sharma

 

 

consoleadmin's picture

How you can configured GUP?
How many system has configured as a GUP SERVER?

Thanks.

nathans77's picture

One main server with SEPM (ex:192.168.0.0).

Then our remote sites (ex:192.168.1.0, 192.168.2.0, 192.168.3.0, ...) have their main server as GUPs for their clients.

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

consoleadmin's picture

how many client have you configured as a GUP?

Try the link

Best Practices with Symantec Endpoint Protection (SEP) Group Update Providers (GUP)

http://www.symantec.com/docs/TECH93813

Configuring the Group Update Provider (GUP) in Symantec Endpoint Protection 11.0 RU5

http://www.symantec.com/docs/TECH96419

https://www-secure.symantec.com/connect/forums/how...

https://www-secure.symantec.com/connect/forums/con...

Thanks.