ServiceDesk

Hi,

I'm having problems getting AD Authentication to work, I've successfully install SD7 without any install problems (till now).

I left the admin@logicbase.com username as default and changed the password.   I can log in and administer SD7 using this account but no other.

I configured AD Authentication during installation and I can see the AD users which have been pulled in from the AD Sync - but I cannot log in as any of these accounts?
 
AD groups are also present although no members are in these groups (not sure if this is normal?)

During configuration I configured the Default Security groups to their AD based SD7 equivalents (which my test account is a member)

Also of note is the first time I installed I chose native authentication only, I then later I enabled AD Authentication from the GUI but I could not find the AD Security group configuration so I reinstalled over the top this time selecting AD Authentication.  I am seeing the same behaviour both from the 1st install and the 2nd.

I think I may be missing some key setup element?  

I have to say although I think most of the product looks fantastic the AD User and Group setup / configuration seems unnecessarily cumbersome..

I apologize for the difficulty you're having with the AD integration. You are not alone. We've been working for several months on a patch to address the most critical problems. The issues you're describing are included in that list. The patch is in final testing and should be out very soon. Check with your sales rep for the exact date.

Thanks Stu,

looking forward to getting that maintenance pack!