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Service Desk 7 - Domain Migration

Created: 16 Feb 2010
GEiST23's picture

I have a Service Desk 7 implementation that will be moving from a different forest/domain due to a merger and aquisition situation.

What is the best way / step to migrate Service Desk 7 to a new forest/domain? Has this been tested?

We really need a KB/Doc on this as I am sure this will be a theme with companies as we move into the 2010 and beyond....

Service Desk 7 - Server A
SQL 2005 DB  - Server B (Services SD7 and NS7)
Notification Server 7 - Server C

Initial thoughts:

  1. Shutdown Service Desk 7 engine
  2. Migrate NS 7 and the database server
  3. Supply new service account credentials
  4. Migrate the database along with Reporting Services and Analysis service (I can imagine this will be tricky)
  5. Migrate the Service Desk 7 server that is running the workflow engine
  6. Supply new service account and credentials
  7. Run the Setup Installation Wizard? Repair?....???