Symantec Management Platform (Notification Server)

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  • 1.  Service Desk 7.0 in the console?

    Posted Aug 13, 2009 10:17 AM
    Good morning,

    Tell me about the Service Desk is now available for the NS 7?

    Thanks


  • 2.  RE: Service Desk 7.0 in the console?

    Posted Aug 13, 2009 10:22 AM
    Service Desk 7 is still in a closed beta and expected to be released end of August.

    You will need a seperate server (64-bit OS) for it.

    Feel free to drop me a note if you would like more information.


  • 3.  RE: Service Desk 7.0 in the console?

    Posted Aug 13, 2009 11:45 AM
    Hi Rdutch,

    Thanks for the feedback.
    Help you work with?


  • 4.  RE: Service Desk 7.0 in the console?

    Posted Aug 13, 2009 01:17 PM
    Isabela,
    A bit confused on the last message.  The Altiris Service Desk 7 will still be accessible from a web browser and you will be able access the Helpdesk Console from any browser.

    For more informaiton on Service Desk, view our webinar: https://www1.gotomeeting.com/register/958953984 


  • 5.  RE: Service Desk 7.0 in the console?

    Posted Aug 13, 2009 01:25 PM
    yes, I am part of the beta testing. Actually we just finished a webinar.



  • 6.  RE: Service Desk 7.0 in the console?

    Posted Sep 07, 2009 09:57 AM
    Now you should be able to download from your "updated online symantec XML product listing", on your NS7 server with SIM installed, but:
    - you will not have to install your SD7 server this same NS7, as only 64bit is supported, and NS7 only support 32bits...

    See manuals there:
    http://www.altiris.com/Support/Documentation.aspx
    http://www.altiris.com/upload/servicedesk_impl_gde.pdf
    Enjoy ;-)


  • 7.  RE: Service Desk 7.0 in the console?

    Posted Sep 22, 2009 12:59 PM
    Thanks for the feedback Pascal. You are already using the new console?