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Service Desk 7.0 in the console?

Created: 13 Aug 2009 • Updated: 21 May 2010 | 6 comments
Isabela's picture
Good morning,

Tell me about the Service Desk is now available for the NS 7?

Thanks

Comments 6 CommentsJump to latest comment

Rdutch12's picture

Service Desk 7 is still in a closed beta and expected to be released end of August.

You will need a seperate server (64-bit OS) for it.

Feel free to drop me a note if you would like more information.

Rob Hilberding Sr. Consultant ExpressAbility www.expressability.com

Isabela's picture
Hi Rdutch,

Thanks for the feedback.
Help you work with?

jjesse's picture

Isabela,
A bit confused on the last message.  The Altiris Service Desk 7 will still be accessible from a web browser and you will be able access the Helpdesk Console from any browser.

For more informaiton on Service Desk, view our webinar: https://www1.gotomeeting.com/register/958953984 

Jonathan Jesse Practice Principal ITS Partners

Rdutch12's picture

yes, I am part of the beta testing. Actually we just finished a webinar.

Rob Hilberding Sr. Consultant ExpressAbility www.expressability.com

Pascal KOTTE's picture

Now you should be able to download from your "updated online symantec XML product listing", on your NS7 server with SIM installed, but:
- you will not have to install your SD7 server this same NS7, as only 64bit is supported, and NS7 only support 32bits...

See manuals there:
http://www.altiris.com/Support/Documentation.aspx
http://www.altiris.com/upload/servicedesk_impl_gde.pdf
Enjoy ;-)

~Pascal @ Kotte.net~ Do you speak French? Et utilisez Altiris: venez nous rejoindre sur le GUASF

Isabela's picture

Thanks for the feedback Pascal. You are already using the new console?