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Service Desk 7.1 MAPI support

Created: 20 Jul 2011 | 1 comment

I'm looking to see if Service Desk 7.1 will support MAPI connections instead of POP3 as with previous versions for security reasons.

TIA  Nicole

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Muhammad Nazakat's picture

Up until version ~6.0.308? you may only configure POP3 Email Inboxes.  From version 6.0.308 there is now an option to configure an Email Inbox using IMAP4. To configure an Email Inbox Click Incidents > Admin > Email Inbox > New Email Inbox on the Incidents tab.