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Service Desk 7.1 - Report on who submits incident

Created: 21 Mar 2012 • Updated: 27 Mar 2012 | 3 comments

I am trying to create a report that will show me who submitted the incident.  We are using this system to do ticketing for 2 different Service Desk Teams and want a way to track which team is creating which tickets for end users.

I have tried using originator, created by and neither work for this scenario.


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mclemson's picture

Hey Troy!  I've moved this to the ServiceDesk forum for you.  And you even get a free bump!

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner

Joshua Brown's picture

Under Incident Management, there is an option to Add Custom Incident Data.  Click that, and then hit the Add button and choose submitted_by.  That will give you the email address of the submitter.

skiierj's picture

I'm looking for tickets submitted by the user who is logged in.