Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Service Desk 7.1 - Report on who submits incident

Created: 21 Mar 2012 • Updated: 27 Mar 2012 | 3 comments

I am trying to create a report that will show me who submitted the incident.  We are using this system to do ticketing for 2 different Service Desk Teams and want a way to track which team is creating which tickets for end users.

I have tried using originator, created by and neither work for this scenario.


Comments 3 CommentsJump to latest comment

mclemson's picture

Hey Troy!  I've moved this to the ServiceDesk forum for you.  And you even get a free bump!

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner

Joshua Brown's picture

Under Incident Management, there is an option to Add Custom Incident Data.  Click that, and then hit the Add button and choose submitted_by.  That will give you the email address of the submitter.

skiierj's picture

I'm looking for tickets submitted by the user who is logged in.