Workflow Soluiton

Hi All,

I've inherited a system of which I have no knowledge and to add to that, I don't really have any Altiris experience. I'm attending training shortly but in the meantime, I need to fix this issue.

We have migrated from 6.x and it looks as if the workflow/content has been copied from the previous server/version and when our incidents are resolved, the "Click here to review and close your incident" URL within the email sent to end users, points to the old Service Desk server.

So the URL is:

http://server01/SD.IncidentManagement/composer.aspx?workflowTaskID=6ca6ca45-8d9e-4e01-adb3-b52a83c69f88

Instead of:

http://server02/SD.IncidentManagement/composer.aspx?workflowTaskID=6ca6ca45-8d9e-4e01-adb3-b52a83c69f88

I've looked in SD.IncidentManagement under Customer Confirm Resolution > Have Customer Confirm Resolution and Survey Task under Event Configuration > Start Process but I don't see anything relating to the URL content that is sent within the email.

I would have thought it would be using a system wide variable like "Global Service Location URL" within Master Settings but it doesn't?

It sounds like you changed your WF/SD Server Name.  Follow this article to update the root URL to point to the correct server name.

https://www-secure.symantec.com/connect/blogs/setting-root-url-and-respond-link

Thanks Jason, I've checked and unfortunately the root URL is correct.

Any other suggestions? Perhaps somewhere within the workflow?

Event though it's controled by root URL its set at the time the task is created.

First check if this is the problem:

select

COUNT(*) from dbo.TaskResponse

where URL like 'http://serverOLD'

Then backup DB and fix with this:

update

dbo.TaskResponse

set URL = REPLACE(URL, 'http://serverOLD','http://serverNEW')

where URL like 'http://serverOLD%'