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Service Desk 7.1 SP2 installation problem. Error trying to create the application at.....

Created: 18 Sep 2012 | 6 comments

I've been trying to add Service Desk 7.1 SP2 to an existing CMS 7.1SP2 installation.  The installation from SIM is flawless. Then I run the ServiceDesk installer and it is also fine up until the end.  I get a bunch of Error trying to create the application at 'IIS://LocalHost/W3SVC/1/ROOT/SD.AccountEventListener and several others just like that.   Any ideas what could be causing it?  Thank you!

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TGiles's picture

Are you attempting to install ServiceDesk on the same server as your current SMP installation?  The installation of ServiceDesk on the same machine as SMP is not supported.

Also make sure you followed the instructions outlined in the below document to ensure a successful installation of ServiceDesk.

 

http://www.symantec.com/business/support/index?pag...

ckongkeo's picture

I'm installing ServiceDesk on a separate server. I get the ServiceDesk installer from the SMP.

IvanMunoz's picture

Hello ckongkeo, i'm in process of upgrade from 7.1 to 7.1 sp2. The installer for servicedesk after upgrading via Sim has the same name that the old one (servicdesk2009.exe) . Is that correct?

Thanks

Regards,
Iván

CNWilliams's picture

Yes IvanMunoz the 7.1 SP2 installer has the same name, Altiris.ServiceDesk.2009.exe, as the previous version.

To install the ServiceDesk application software

  1. On the ServiceDesk server computer, in the location to which you downloaded the installation file, double-click the following shortcut:
    Altiris.ServiceDesk.2009.exe

http://www.symantec.com/docs/HOWTO61421

CNWilliams

CNWilliams

IvanMunoz's picture

I saw that messages too but i just kept waiting and the  upgrade process kept going and finished ok.
 

Now i'm on SP2  !!!

Regards,
Iván

IvanMunoz's picture

CNWilliams,  I have already figured out that, by a comparision of .exe sizes.

Upgrade was done with no problems!

 

Thanks !

Regards,
Iván