Service Desk 7.1 Training Materials
Updated: 30 Jun 2011 | 4 comments
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Anyone know of a good place to look at Service Desk 7.1 training materials? I have been tasked with setting up the training for our IT department to be held for the conversion from Help Desk 6.x to Service Desk 7.1.
Any tips would be greatly appreciated.
Thanks
-Chris
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I will look into this and let
I will look into this and let you know.
Probably workflow Swat, though.
Microsoft Bob
Hi Chris, I don't really have
Hi Chris,
I don't really have anything to point you to. Just thought I'd share that our corporate trainer has been working on a SD training and user guide for a few months now. She's closing in on the end and it is around 60 pages, with screenshots (yikes!).
Joe
Symantec Education Site
Symantec Education has released the 7.1 Service Desk course and it is very good. https://education.symantec.com/Saba/Web/sena;jsessionid=0001-VBEdLobCnsrq0SISsnvJlT:11rhl8g17 for more information.
Symantec offers several forms of training, either onsite, virtual training, or going to a public/open enrollement course.
THe link shows the different courses
Jonathan Jesse Practice Principal ITS Partners
Hope This Helps
http://aka-community.symantec.com/connect/pt-br/articles/servicedesk-7-videos
We used these videos as guidance for our in-house training. They cover pretty much every aspect of SD7. We had our users log into a test instance so they could see hands-on how the interface actually works.
The University of Texas - Pan American
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