ServiceDesk

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  • 1.  Service Desk 7.5 Automation rule add rule error

    Posted Nov 10, 2012 02:09 AM
      |   view attached

    Hi

    I just installed Service Desk 7.5 and to going to add rule in automation rule set facing this error.

    Admin --- Automation Process --- Manage RuleSet --- Ruleset: OnIncidentReceived --- Add rule

    On this If I am going to create add rule it giving attach error



  • 2.  RE: Service Desk 7.5 Automation rule add rule error

    Posted Nov 12, 2012 09:17 AM

    Does this happen when you try to add other automation rules? Also what does the log say, it might help point to the issue. 



  • 3.  RE: Service Desk 7.5 Automation rule add rule error

    Posted Nov 12, 2012 12:07 PM

    Hi

    Yes this error comes when we going to add other automation rules.

    There is no any log error we found



  • 4.  RE: Service Desk 7.5 Automation rule add rule error

    Posted Nov 12, 2012 12:23 PM

    I'm sorry, I meant is there anything displayed when you click the little '+' next to "Log" in the screenshot you showed in your post?



  • 5.  RE: Service Desk 7.5 Automation rule add rule error

    Broadcom Employee
    Posted Nov 12, 2012 01:35 PM

    The error is indicating that the system was unable to find a necessary entry in the Symantec.ServiceDesk.Im.Automation.dll. This file should be found in %ProgramFiles%\Symantec\Workflow\Shared\customlib.

    The file should be 90,112 bytes and version 7.5.0.4817. 

    Can you confirm this file exists?



  • 6.  RE: Service Desk 7.5 Automation rule add rule error

    Posted Nov 19, 2012 12:20 AM

    hi

    In the log it is showing this. see the screenshot



  • 7.  RE: Service Desk 7.5 Automation rule add rule error

    Posted Nov 19, 2012 12:25 AM

    Hi TGiles

    The Symantec.ServiceDesk.Im.Automation.dll file is present in given path