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  • 1.  Service Desk 7.5 License count showing 0

    Posted Apr 03, 2013 02:26 AM
      |   view attached

    Hi

    In Service Desk 7.5 we done installation successfully and added proper licenses.

    But still when administrator going to open any incident it showing license cout error.

    Find attachment of the same.

    Attachment(s)

    docx
    SD License.docx   157 KB 1 version


  • 2.  RE: Service Desk 7.5 License count showing 0
    Best Answer

    Posted Apr 03, 2013 07:56 AM

    Check your SMP credentials on the Credentials tab of Windows Explorer. This is how SD communicates to the SMP to collect license information.

    SD also delievers a License Status manager tool you can use to check your license status. It should be under the Workflow Designer - Tools menu under the Start menu.



  • 3.  RE: Service Desk 7.5 License count showing 0

    Broadcom Employee
    Posted Apr 03, 2013 07:59 AM
    The 7.1 licensing troubleshooting article applies to 7.5 as well: HOWTO50304: ServiceDesk 7.1 Licensing Error Messages and Troubleshooting Ideas http://www.symantec.com/docs/HOWTO50304


  • 4.  RE: Service Desk 7.5 License count showing 0

    Posted Apr 09, 2013 01:52 AM

    Hi reecardo

    Thanks for the reply.

    Yes its resolve by giving SMP credential properly.