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Service Desk 7.5 multiple email inbox monitoring

Created: 15 May 2013 | 2 comments

We are currently on Helpdesk 6.x and have 50+ inboxes we're currently harvesting for emails to create incidents.

Does anyone have any way to do this without creating 50+ different workflows?

Any assistance would be greatly appreciated.


Operating Systems:

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Aryanos's picture

I believe monitoring multiple inboxes is an enhancement that is supposed to be released with the Apollo update in the fall but the easiest thing that I can of is using an Outlook rule to do a redirect for each of the email accounts to the ServiceDesk email that processes the ticket. This will still keep the To: field integrity and modify the project as needed.

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