ServiceDesk

 View Only
Back to discussions
Expand all | Collapse all

Service Desk 7.5 SP1 SLA in different Time Zones

  • 1.  Service Desk 7.5 SP1 SLA in different Time Zones

    Posted Oct 27, 2014 07:22 AM

    Hi,

    I have a customer the operated in 8 different countries in 6 different time zones, each site has it's own IT and will be responsible to resolve incidents for their location, but how would the SLA be calculated, as the incident detail is displayed in the local time zone however the SLA is displayed in the server time zone, would the system know that the SLA must be paused if that location is currently after hours or how should the SLA be configured?

    Any assistance will be appreciated.

    Kind Regards,

    Rufus Swart.