ServiceDesk

Does anyone know if there's a workflow that handles the Add Comment logic or know how to change the way it works? It's referencing the http://wfserver/ProcessManager/Reports/EditComment.aspx? page in IIS and we want to change the way it handles comments. Basically if you edit a comment it shows you the changes but keeps the original one in there. For example if you send an email out that has sensitive information in it like a password, if you edit it it still shows the password in the ticket which makes it pretty useless.

Add comment logic is not in a workflow project. It's done by Workflow core.

You're saying that editing comments does not work? Does it happen always or for some specific comments? What ServiceDesk/Workflow version are you trying this on?

Editing the comment works but what it does it audit the changes. So if an email with a Password was sent out out, it logs it to the comments. However if a person goes in and changes that comment to remove the password, it audits that change and adds it to the comments. I want to remove the auditing part. Do you know if we can edit the Workflow core?

We created a seperate add comment form and added it to the process type actions (removing the out of the box Add Comment link) so we could customize the logic.  We also were able to add some cool features this way.

Curious to what you did with the this customization and how you were able to add it to the process type actions. Can you elaborate on what you did a little bit more?