Service Desk Priority by Email
Created: 27 Sep 2011 | 3 comments
Hi Guys,
When an Incident is created by email, the Priority is set to 'Low' by default. Does anyone know where i can change this?
Regards Steve
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Just guessing
Just guessing here:
SD.Email.Monitor
Process Message model
the Submit Incident component(s) on the upper right side... force the Priority mapping of the Incident to whatever you like
But why
Well reecardo is right, it is hard coded within the submit incident component, the question woud be why do you want to change that value, if you're trying to get intelligent with things like that, get them using the self service portal.
I dont want users in the
I dont want users in the portal the techs job is to classify the ticket with the correct priority
Altiris user since 2001, Asset Management for 20 years
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