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Service Desk Report request: Incidents by Contact Dept, Category, Date

  • 1.  Service Desk Report request: Incidents by Contact Dept, Category, Date

    Posted Nov 16, 2011 01:37 PM

    Our Budget Office is requesting a Service Desk report that I have not been able to create. We are looking for the following:

           Incidents by Contact Department / Category / Calendar Date (year-mo-day) / Title with the ability to filter on the Date range.

    I used IT Analytics to build a report that sucessfully give me all of the information but it includes all incidents. I do not know how to set a filter on the date range. We need to be able to set the date range to a variable like "last 6 months".

    Any assistance would be much appreciated. Thanks.



  • 2.  RE: Service Desk Report request: Incidents by Contact Dept, Category, Date

    Posted Nov 16, 2011 05:25 PM

    I got the filter figured out for what I was looking for.

    It would still be nice to have a standard report with the filter variable outside of IT Analytics, but this works. Thanks to anyone who looked into this or who has some other ideas.