Service Desk Reports
Is it just me, or is it not that 90% of our clients using Service Desk, want to see reports which give us the following information;
- Time to respond to an incident
- Time to Resolve an Incident
- Average time to Resolve an Incident
- Total time to resolve an Incident
If ANYONE, has managed to achieve this, please contact me or even better if you could attach your report here, i'm sure it would benefit a lot of people...