QuietLeni,
This was a good callout, as I'm sure other customers will be affected. There is a workaround to allow you to use the 'Upload to ProcessManager' functionality from the screen capture utility without having to enable the Allow Remote Connections option:
1. Edit the SD.IncidentManagementSimple.EndUserRequest project in Workflow Designer
2. Edit the 'Create SShot URL' component in the Model: Primary
3. Change the existing URL:
sshot://[[ProjectProperties].ServerIPAddress]?mx=lme://[[ProjectProperties].ServerIPAddress]/remote.snapshotqueue&mid=[SnapShotID]
To this new URL:
sshot://[[ProjectProperties].ServerIPAddress]?mx=lme://127.0.0.1/remote.snapshotqueue&mid=[SnapShotID]
4. Save and publish the project
This should resolve the issue by using a internal localhost call during the screenshot post on the ServiceDesk server, instead of using the published server address.