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Service Pack 3 Backup Exexc 2010 R3- installation but Liveupdate trys again

Created: 22 Oct 2013 • Updated: 22 Oct 2013 | 4 comments
This issue has been solved. See solution.

Hi!

I have already installes Backup Exec 2010 R3 SP 3 on my SBS 2003.

sp3.jpg

 

If i run liveupdate it downloads again the SP 3 und fails installation:

(Firewall is turend off during installation)

sp3_2.jpg

Anybody knows the "problem"?

Is SP3 not correctly installed?

Is there a bug in the liveupdate?

 

Thx for help

 

 

 

Operating Systems:

Comments 4 CommentsJump to latest comment

CraigV's picture

Hi,

 

Please see the suggestion from Backup_Exec in the forum thread below. See if this helps.

https://www-secure.symantec.com/connect/forums/backup-exec-2010-r3-live-update-fails

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION
monty1981's picture

1) new installation of LU

LU1812: A program that was part of this update failed when it ran.  This update was not applied.

2) repair Backup exec (http://www.symantec.com/business/support/index?pag...)

Do i need to make any backups befor repair?

 

CraigV's picture

No you shouldn't have too. If it puts your mind at rest though, stop the BE services and grab copies of the Data and Catalogs folders first.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...