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Service provider

Updated: 21 May 2010 | 4 comments
Seamless's picture
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This issue has been solved. See solution.

We need to send tickets to a service provider. I have created them as Workers because you can use a routing rule to assign an incident to a worker.
Now I want the service provider worker to be able to see their ticket, but not to see the queues or other incidents.
I don't see where to set the security so that a worker can only see their own tickets. Does anyone know where that is?
Thanks

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Seamless's picture
19
Aug
2009
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Bump. Someone surely needs to

Bump. Someone surely needs to restrict what incidents a particular worker can view or change?

Rdutch12's picture
20
Aug
2009
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Security is more restricted

The security options in Service Desk 7 have more possibilities for that. Right now there is not a real option in Help desk for that, unless you unshare the standard query where workers can see all incidents. They still would be able to search for any incidents tho.

Rob Hilberding Sr. Consultant ExpressAbility www.expressability.com

Seamless's picture
22
Aug
2009
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Thanks, its an answer

Thanks, its an answer although I was hoping there might be a way to do it.

shafeknf's picture
30
Oct
2009
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Did you ever find an answer?

I've had to do the same and have found in another post a solution that provides a reasonable solution.  It involves modifying the coding on one of the Helpdesk templates.  It is a little involved, so let me know and I'll post what I did.