Service provider
This issue has been solved. See solution.
Seamless
July 22nd, 2009
We need to send tickets to a service provider. I have created them as Workers because you can use a routing rule to assign an incident to a worker.
Now I want the service provider worker to be able to see their ticket, but not to see the queues or other incidents.
I don't see where to set the security so that a worker can only see their own tickets. Does anyone know where that is?
Thanks
Filed under: Helpdesk Solution, Endpoint Management and Virtualization
Bump. Someone surely needs to
Bump. Someone surely needs to restrict what incidents a particular worker can view or change?
Security is more restricted
The security options in Service Desk 7 have more possibilities for that. Right now there is not a real option in Help desk for that, unless you unshare the standard query where workers can see all incidents. They still would be able to search for any incidents tho.
Rob Hilberding
Sr. Consultant
ExpressAbility
www.expressability.com
Thanks, its an answer
Thanks, its an answer although I was hoping there might be a way to do it.
Did you ever find an answer?
I've had to do the same and have found in another post a solution that provides a reasonable solution. It involves modifying the coding on one of the Helpdesk templates. It is a little involved, so let me know and I'll post what I did.
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