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Service Symantec Private Branch Exchange is stopped

Created: 26 Nov 2012 • Updated: 02 Feb 2013 | 1 comment
This issue has been solved. See solution.

I try to collect some logs file from command vxlogview -p 50936 -o 103 -t 24:00:00 >pbx_log.txt but got below error.  Can someone help me?

11/27/2012 02:48:56.535 [Info] ACE_Service_Config directive: "static PBX_Manager ' -debuglevel 10 -authuser localsystem -outside 1556 -insecure '"
11/27/2012 02:48:56.551 [Info] PBX_Manager::open, searching all interfaces.
11/27/2012 02:48:56.551 [Error] PBX_Manager::open, external endpoint failed.
11/27/2012 02:48:56.551 [Error] V-103-1 Could not open internal or external ports
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Marianne's picture

Can we assume that "Service" refers to a Windows server?

If so, please check Event Viewer System and Application logs.

Please also check which Anti-Virus sofware is installed - we have seen in the past that McAfee kills NBU services.

See this TN for a list of processes that should be added to the Anti-Virus sofware exclude list:

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links