Video Screencast Help

[Servicedesk 7.1] Edit Classification

Created: 26 Nov 2012 • Updated: 27 Nov 2012 | 2 comments
brunoyep's picture
This issue has been solved. See solution.

Hi

 

How can i edit the Classification("Click here do classify" /Hardware or software or internet) in the SubimitIncident(Advanced) ?

See the Attach!

Tks

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jpellet2's picture

Are you looking to add/edit the different classifications? This is handled in the Process Manager portal. Go to Admin - Data - Hierarchy Data Services. Expand the Process you want to change on the left and edit with the lightning bolt icon on the right (after you click a catagory). They take a little while to appear but you can reset IIS to get them to show up in the forms more quickly.

SOLUTION
brunoyep's picture

It's worked! Tks so much!

Bruno Bacelar