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ServiceDesk 7.1 error open old ticket already opened

  • 1.  ServiceDesk 7.1 error open old ticket already opened

    Posted Jul 01, 2011 03:16 AM

    The error, "Could not find work queue item XXXXXXXX-XXXX-XXXX-XXXXXXXXXXXX the item no longer exists. Number of items in queue X," appears while debugging a project or in the error log.  (The x's in the error message represent a GUID and a number of items in the queue.

    This is the problem, when i work old incident already opened an error occured. Post image 

    I find more incident whit this problem.

    I find this KB http://www.symantec.com/business/support/index?page=content&id=TECH40502&key=56410&actp=LIST but the problem is on all old incidents.

    Thanks

    Danilo Zappa